A document management system (DMS) is a form of data storage that allows businesses to access their documents easily. You can choose between a local and cloud-based solution (assuming you’re not using paper storage). Check out the rest of this article for more information on the best approach to implementing a DMS.
It’s essential for businesses to have their documents and data in order. It allows you to easily access company information, and it also helps you be compliant with local regulations. That’s why you need the best document management system (DMS) in place to help keep your house in order.
This article will look at the different types of document management systems, what they do and why your business needs them. 
For its versatility and flexible security, Egnyte takes the title of being the best DMS available.
The best document management systems allow businesses to manage, access and create business documents effectively.
Yes. Microsoft SharePoint is a popular document management system that’s owned by Microsoft. Certain plans also come with Microsoft Office integration, allowing you to create new documents inside your DMS.
A document management system is put in place to help businesses store documents created within the company. The documents could be training reports, employee contracts or anything else business related. Those in the industry sometimes refer to a DMS as “enterprise content management.”
While they’re essentially the same thing, content management isn’t always the same as document management. We have compiled comprehensive document management vs content management guide to help you better understand their differences.
Company documents can be managed either on-premises or through a cloud-based system. Let’s take a look at both options.
Pros:
Cons:
Pros:
Cons:
The first approach to document management is to have your DMS located on your business premises. We’re not talking about physical documents, but rather local hard drives and servers inside your office.
There are several advantages to having your document management system on your premises. First, it gives the business more control over who can access its data. This method significantly reduces the chances of falling victim to hackers accessing your confidential information. 
On-premises document management systems mean you should employ an in-house support team. Keeping things in-house removes the need to depend on an external support team, reducing the amount of time it takes to resolve issues if and when they occur.
Furthermore, an on-premise DMS helps the user be more compliant with local regulations. Each country and continent has its own standards for how companies should handle professional and employee data, so businesses must act within the parameters set by their local regulator.
By taking full control of your management system, your business doesn’t need to worry about the actions of a third-party solution that you’ve employed to manage your important documents. Ensuring you are compliant with regulations reduces the risk of being penalized for not following your local laws.
There are some downsides to keeping your DMS on-site. If your local drives are damaged — and you don’t have an alternative backup solution — you risk losing all your critical business documents. The same is true if someone breaches your security and steals your hard drives.
From a financial standpoint, your business will likely need to invest a significant amount up front to install the servers that host your DMS, and the software used to manage it. Factor in the increased energy usage to keep the servers alive, and you’ll soon see a large hole burned in your business account.
The alternative to having a local document management system is to have one that exists in the cloud. While some businesses are reluctant to take this route (fearful someone will compromise their confidential data), there are several benefits to storing your documents in cloud storage.
The most obvious benefit is that it’s much easier to make all your documents accessible across different departments, locations, employees and devices — including mobile devices. That’s especially important now, with the increase in remote work. 
With cloud storage document management solutions, all you have to do is create a user account for each member of your staff, and they only need to log in to the cloud to access the documents.
Of course, keeping a cloud-based document management system also ensures that you’ll still be able to access your documents from your new computer if anything should happen to your hardware. 
Using a cloud-based DMS is also more efficient. When using an on-site solution, your IT department needs to spend time and energy setting up your DMS software and servers.
A cloud solution removes much of that up-front effort as your service provider does most of the legwork. While there’s still some setting up and maintenance to do, most of it involves creating user accounts and uploading any pre-created documents to the cloud.
The concerns around security are valid. When a third-party cloud company manages your data, it opens up the door to cyberattacks. Naturally, the leading cloud DMS providers implement the most robust security to protect your documents. However, they’re not foolproof, so you must select the most secure solution for your document storage.
If you’re looking for a space to simply store your documents, check out our favorite cloud storage services for documents.
A document management system is more than just a place to keep your documents. Below, we’ll take you through the key features and workflow tools of any leading document management system software.
Document management makes it much easier to sort the countless documents your business creates. Good DMS software allows you to separate your digital records into categories, add tags to your documents, and provide advanced and accurate search functionality.
With a good document management solution, you can use many automations. For example, you can set up automated notifications and messages whenever you create a new document or edit a current document. Once set up correctly, automation makes your workflow process much more efficient.
If you no longer work with paper documents and don’t wish to upload each document you create, document management software will be your best friend. 
With many providers, it’s possible to create a document directly inside the platform. For cloud-based users, this makes documents instantly available to authorized users. It also opens the door to collaboration and real-time editing across teams and departments.
File locking means that only authorized users can access a file or grant access permissions to other users. Implementing file locking ensures that nobody opens, views or edits documents without permission. It also helps keep sensitive documents confidential. 
Businesses constantly edit documents. However, there are instances when you’ll want to undo edits or access a previous version of a document. Filer versioning allows you to access earlier versions of your documents. Different companies will have different limits on how long previous file versions are retained. 
Many DMS options come with strong communication tools for effective document management, which makes it easier to share files and collaborate on content.
There’s no escaping the fact that putting an electronic document management system in place will make it much easier to manage your business. If you’re still using paper and filing it in cabinets, you’re relying solely on human labor to keep things in order — and human error may occur.
Using digital documents that have no rhyme or reason when sorting them on your computer makes life more complicated when trying to find or work on a business doc. Document management software — cloud-based or local — helps you locate documents easily, ensures you don’t lose documents and allows you to create new documents. 
Aside from internal processes, most sectors are subject to external audits to ensure they’re compliant with their industry standards. Auditors will want to see a range of business documents to ensure your business is acting within the legal framework set by regulators.
A document management system will help you access the documents requested, and it also shows your commitment to running an efficient and well-managed business. You can start with one of the best free document management software to see how the systems work. We also have a comprehensive document management best practices guide to help you get the most out of the document management system.
If you’re a decision-maker reading this, you’re likely asking yourself, how much will this cost my company?
If you choose to do on-premise document file management, you’ll need to install software that allows you to access and manage your content. Most document management software providers aren’t forthcoming with their prices.
However, we have some data, and we’ll warn you that the up-front cost is expensive. Our team did some digging and a license with one of the leading software providers, FileHold, costs around $3,750. 
We also spoke to an agent from eFileCabinet, another leading on-premise software solution; we told them we had 20 to 50 employees in a company, and the agent gave us a ballpark figure of $60 to $100 per user per month.
In comparison, cloud-based document management systems tend to have smaller up-front costs. For example, Microsoft SharePoint starts at $5 per user per month (paid annually), making it ideal for small businesses.
Other cloud-based document management systems require a minimum number of users. For example, OnlyOffice charges $8 per month for its VIP package, but has a minimum of 100 users. Still, this type of package is common and works out cheaper than the up-front costs from locally stored document management systems.
After reading this article, we hope you’re scrambling to find the best document management systems available. If you are, that’s good news, as the implementation of a robust DMS should rank high in your business priorities.
While on-site document management systems give you more control and independence, we’d recommend going for a cloud-based electronic document management system instead. Overall, they’re easier to manage, only require an internet connection for access and can help you be more productive with document creation.
What is your favorite DMS? Which is best for sharing documents and files securely? Is your business a paperless work environment? If so, do you prefer on-premise or cloud-based? Let us know in the comments below. Thanks for reading.

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Published: Jan 4, 2023, 6:32pm
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Project management software makes it easy to plan projects, allocate tasks and keep teams organized so that deadlines and goals are met. With so many project management solutions on the market today–all with different pricing, plans and features, the decision on which to choose can be difficult. So we analyzed dozens of the leading providers to find the best project management software for small businesses in 2023.
Yes, for up to two seats

INR 660 per seat per month
billed annually (minimum of three seats)
Zoom, Google Docs, Salesforce, Slack and more

Yes, for up to two seats

INR 660 per seat per month
billed annually (minimum of three seats)
Zoom, Google Docs, Salesforce, Slack and more

Regardless of budget limitation, monday.com offers something for everyone. Even if you are working on a team of two with no budget, monday.com can help you get your project done on time and with limited risk. If you are a small two-person team, you can enjoy monday.com for free. If you’re part of a growing team, use advanced project-tracking features, automations and integrations for as little as INR 660 to INR 1300 per team member per month, if billed annually (minimum of three seats per plan).
For small teams with little incoming revenue, the free version offers the ability to manage projects with customizable boards so your team works on its own terms. You can create custom boards using over 200 templates and unlimited docs. Your team members can even work on the go via monday.com’s iOS and Android apps. But, once you’re ready to move on to more complex, large-team projects, monday.com’s plans grow with your needs.
If you’re working with a growing or mature team, you can manage simple projects all the way up to multiple complex projects. Advanced integrations and plan features allow you to perform work using the tools that help your team best communicate, manage risk, plan and stick to a budget, allocate resources as needed and track your project’s progress, iterations, timing and completion.
For example, automations help your team stay on track with little added effort. With a few clicks, you can set a notification to alert you if any task is over budget or a team member has fallen behind. Further, Gantt charts show you how your project is progressing, and what needs to happen next. Zoom, Slack, synced calendars, Salesforce, Google Docs and other integrations allow for seamless and intuitive team collaboration across your organization.
Who should use it:
Startup businesses on a shoestring budget should consider monday.com. It offers a free version and free trials so users can test more advanced tiers as their companies can afford them. For more information, check out our monday.com review.
Yes, for up to five creators or editors

INR 827 per seat per month
(billed annually)
Salesforce, Google Calendar, Facebook, Mailchimp, Slack and more

Yes, for up to five creators or editors

INR 827 per seat per month
(billed annually)
Salesforce, Google Calendar, Facebook, Mailchimp, Slack and more

Airtable is best for companies that are used to managing projects using Microsoft Excel or Google Sheets but want more capabilities. It is a supercharged spreadsheet that allows the integration and management of traditional and rich data points (such as photos, videos and other files). While it is most famous for its spreadsheet-like interface, it also allows for other project views, including Kanban card stacks and gallery, grid, calendar and Gantt/timeline views.
Its integration options really make this software work for any data-driven company. You can, for example, import data from Dropbox or Salesforce. Or, simply create a form that can be sent out via a shareable link to collect data from project participants, target users or project beneficiaries. Then, use templates and drag-and-drop features to analyze data from different perspectives, track how the data is used and forecast resource needs for project completion.
Other ready-made extensions or scripts then allow you to visualize your project as it progresses for a more intuitive experience. Access Airtable Marketplace to create a virtual whiteboard for idea brainstorming or an examinable 3D model of your project. You can even use pivot tables, flow charts and other visual data- and project-reporting tools to showcase project progression and successes.
Who should use it:
Airtable is known for its ability to help companies easily import, track and visualize data (even rich data). This makes Airtable ideal for companies with projects centered on traditional spreadsheet-compatible data. For more information, read our guide on how Airtable stacks up against the competition.
Yes, for one member

INR 410 per member per month
(billed annually)
Slack, Microsoft Outlook, HubSpot, Salesforce, Timely, Google Drive and more

Yes, for one member

INR 410 per member per month
(billed annually)
Slack, Microsoft Outlook, HubSpot, Salesforce, Timely, Google Drive and more

ClickUp is best for teams that rely on Scrum for product development. While it includes all the features you would expect from a great project management software, it goes further with templates and features that allow for an Agile software development process. Plans with these features start at free for startup teams and increase to INR 1570 per member per month (if billed annually) for multiple teams.
ClickUp’s feature offering is robust. It offers collaboration tools (such as real-time editing, mentions, calendar sync, and role creation and permissions), preset and custom automation recipes, reporting dashboards, project-tracking tools (such as checklists, timelines, Gantt charts, Kanban boards and dependencies) and over 1,000 integrations. Use templates or customize dashboards so your team works on its own terms.
ClickUp’s Agile Scrum features put this project management software over the top. Scrum is popular with software developers but is also used by sales and marketing teams. It allows teams to create products that customers love by gathering and incorporating customer feedback after each iteration, or sprint. ClickUp makes this process easy via features such as task progress boards, assignments, checklists, automation tools and collaborative tools to gather feedback.
Who should use it:
With robust features, ClickUp is great for any team looking for advanced project management capabilities. But, it is best for companies with Scrum Agile product development, marketing or sales teams. Learn more with our ClickUp review.
Yes, for one member

INR 330 per month (billed annually)

Slack, Zapier, Jira, Asana, Google Drive, IFTTT and more

Yes, for one member

INR 330 per month (billed annually)

Slack, Zapier, Jira, Asana, Google Drive, IFTTT and more

Notion offers one interface to handle all of your content creation projects from start to finish. Not only can you design your content from the platform, but you can also create checklists, store your documents or rich content and share your content from one platform. With a free Personal plan and small business paid plans that increase to just INR 660 per month per user (when billed annually), even freelance content creators can afford this luxury.
Per Notion, this software is a writing tool, albeit an elaborate one. Create a piece of content, design it and publish it all from one platform. Even add rich content such as images, videos and audio files to your creations. Freelancers who produce content for clients can invite guests (clients) to view, comment or edit pieces for free. Checklist, Kanban, gallery and timeline views allow you to manage the creation process as the professional you are.
To put your services over the top, as a freelancer, you can even create a knowledge base about your services to share with potential clients. For example, you can create packages or tiered pricing pages, your résumé and a branded portfolio to share on your website for potential client consideration. Or, create an internal knowledge base with unlimited files so you always have samples to share upon client request.
Learn more about what it has to offer with our Airtable vs Notion comparison.
Who should use it:
Notion would be the best fit for content creators who are solopreneurs or have small teams.
Yes, for up to 10 users

INR 455 per user per month

Jira, Google Analytics, Slack, Microsoft Teams, Zoom, Google Drive and more

Yes, for up to 10 users

INR 455 per user per month

Jira, Google Analytics, Slack, Microsoft Teams, Zoom, Google Drive and more

Confluence by Atlassian is especially helpful for collaboration amongst dispersed teams. Whether you want to unite your entire company or just a small team within it around a shared goal or mission, Confluence gives you all the tools to do so.
While Confluence offers a free plan, its paid plans unlock team features that make virtual project management easy. For example, while its free plan only offers 2 GB of document storage, its paid plans include at least 250 GB of storage. Paid plans also offer insights and analytics so you know which pieces of content are helpful to your team or company and which are not.
For project management, you can set up team or company spaces, then collaborate to produce documents together and publish pertinent documents that aid in project or company success, such as team notes, meeting minutes or company policies. Use integrations to add Kanban or Gantt charts that keep your team on track. Assign tasks to team members so everyone knows their roles and use permissions to appropriately control document access.
For virtual team cohesion, Confluence’s apps, features and templates allow you to unite your company around a shared company culture. For example, you can plan a weekly all-hands meeting that brings everyone together face-to-face, even in a virtual environment. Zoom and Slack integrations help you promote inclusion, internal relationships and a shared company culture. Company feeds and blogs allow you to keep the entire team up to date.
Who should use it:
Confluence is best for companies with virtual teams that need to collaborate on projects while fostering inclusion and positive company cultures.
Yes, for up to 5 users

INR 825 per user per month, billed annually
(minimum of three users)
Dropbox, Google Drive, SharePoint, QuickBooks, Microsoft Project and more

Yes, for up to 5 users

INR 825 per user per month, billed annually
(minimum of three users)
Dropbox, Google Drive, SharePoint, QuickBooks, Microsoft Project and more

Teamwork makes working with and managing client relationships seamless. Paid plans offer unlimited collaborators. This means service-oriented freelancers, consultants and agencies can work directly with clients within the interface to create a deliverable that uniquely meets client needs and expectations. While plans are a bit pricier than competitors’ plans, Teamwork offers a 30-day free trial for all tiers so you are sure of your choice before committing.
Teamwork’s free plan is limited and it is best to upgrade to offer the best client experience. Its first-tier paid Deliver plan starts at INR 825 per user per month (with a minimum of five users) while its Grow plan starts at INR 1480 per user per month (with a minimum of five users) when billed annually. Unlike competitor plans, the unlimited collaborators’ feature and 30-day free trial make these plans worth the price. And, if your project needs more hands for client satisfaction, you can hire freelancers to help without paying for extra seats.
In terms of client-facing features, paid plans offer team chat tools, a collaborative document editor, intake forms, client-access controls as well as the ability to track time spent on work and issue invoices. Clients can directly comment on project deliverables, task lists and milestones to ensure their needs are met throughout the project development process. This means more satisfied clients who are more likely to become repeat clients.
Who should use it:
Client-facing professional service providers and agencies will find Teamwork uniquely meets their needs.

This list was a result of careful evaluation of over 40 popular project management software that small businesses use. Some factors we considered when choosing inclusions for this “best of” list include:
We looked at each project management software using our own rubric that takes into account ten project management software factors we know are important to small businesses. Next, we give each software factor a score, then tally all the scores together to land a final star-rating score.
Project management software is a digital platform/tool that businesses or individuals use to plan projects, allocate and track project resources, schedule project timelines and tasks, assign tasks, track progress, capture and implement knowledge and ideas, and collaborate with team members for project completion. It further helps companies stay organized via document storage, search and organizational features.
Project management software has basic features that most projects need to be successful. However, extra or unique features make some software options better for certain teams or businesses than others. It’s important to do your research to understand what unique features might make your project more successful based on your team approach, type of business or type of project.
For example, most project management software have tools to plan, schedule, assign tasks around and report on project status and completion. Most include views such as Kanban or Gantt to track progress and dependencies.
Each also has extra or a unique set of features that make one a better fit for some teams than other options. For example, these may include social and collaboration tools, design tools, advanced analytics, databases, unique integrations, invoicing tools, time or habit tracking, customizable automation tools, publishing capabilities and knowledge bases.
Project management apps are used to manage the development and completion of a project from anywhere via the web and iOS and Android devices. Most of the time, a project management app is used in conjunction with the desktop version of the same project management software. This partnership simply allows for more flexibility around when and where team members can work on and stay up to date on the project.
Using your app, you can organize projects, create overviews and timelines for them, assign tasks or roles, manage resource allocation and track your project to completion. You can even invite a team to your project app so everyone can collaborate on it together. And, you can integrate other apps for added features that enable ease or success of project completion.
However, small screens often make project management apps a bit more tedious to use. For this reason, large or complex tasks are often easier to accomplish via the software’s desktop version while the Android or iOS version allows team members to complete small tasks while on the go, receive reminders around their tasks and roles, and track progress. Still, in a pinch, iOS and Android app access allows for any task completion anywhere and anytime.
To choose the right project management system, first, consider what monthly or yearly budget you have to spend. Many project management software options require you to pay by the user. So, count how many people will need to use the software, then calculate the per-person cost you can afford.
Next, make a list of the basic features you need to complete projects with your team. Also consider the level of tech experience your team has. For example, consider if your team needs drag-and-drop builders, pre-built templates and ample integration apps to choose from, or if it is tech-savvy enough to build its own apps using an API.
Based on your project and company, make a list of unique features you may need. For example, do you need your chosen software to integrate with Trello or Asana? Or, do you need a project management software that will also help you invoice clients or collaborate with external teams on documents?
Finally, research “best project management software” and make a list of software that meets your above-described criteria (or at least close to it). Test your list of software via free versions or free trials to decide which is best for your team. You can do so, for example, by inviting a sampling of your employees to try out the software and then provide feedback on which they would prefer and why.

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August 08, 2022 10:00 ET | Source: Facts & Factors Facts & Factors
Pune, INDIA
NEW YORK, United States, Aug. 08, 2022 (GLOBE NEWSWIRE) — Facts and Factors has published a new research report titled “Content Management Software Market Size, Share, Growth Analysis Report By Traditional Solutions (Enterprise Document Management, Enterprise Web Content Management, Enterprise Records Management, Enterprise Document Collaboration, Digital Rights Management, and Content Analytics), By Applications (Social Content Management, Mobile Content Management, Big Data Management, and Cloud Content Management), By Deployment (Hosted and On-premises), By End-Use Industry (Academic and Education, Banking and Financial Services and Insurance (BFSI), Consumer goods & retail, Energy and Power, Government and defense, Life science and healthcare, Media and telecommunication), and By Region – Global and Regional Industry Insights, Overview, Comprehensive Analysis, Trends, Statistical Research, Market Intelligence, Historical Data and Forecast 2022 – 2028” in its research database.
“According to the latest research study, the demand of global Content Management Software Market size & share was valued at approximately USD 17.5 billion in 2021. The market is expected to grow above a CAGR of 6.5% and is anticipated to reach over USD 25.5 billion by 2028.”
The report analyses the Content Management Software market’s drivers and restraints, as well as the impact they have on-demand throughout the projection period. In addition, the report examines global opportunities in the global Content Management Software market.
What is Content Management Software? How big is the Content Management Software Industry?
The evolving demand dynamics of digital marketers for managing digital content are opening up novel channels for the global content management software (CMS) or system. Enterprise content management (ECM), web content management (WCM), and to some extent, one-to-one marketing are all experiencing growth in the market for content management software. Brands may generate and manage content using CMS tools, including document and digital asset management. They typically provide publishing, format management, revision control, searching, and retrieval.
The fact that content management systems for web publication only require the barest of technical knowledge is a strong argument in favor of their rising popularity. New opportunities are emerging in the industry due to the integration of artificial intelligence (AI) and machine learning into the primary platform of content management software. These technologies are increasingly important in the market for content management software as essential facilitators of many vital applications. One example is the development of personalized technologies.
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Market Dynamics
The main forces propelling the market for content management software are the government, life science, healthcare, retail, consumer goods, and defense sectors’ steadily rising contributions. Additionally, it is projected that the market for content management software will be driven by exponentially growing data requirements and an increase in cloud platforms. Reduced prices for servers, LCD panels, connectivity, and networking equipment are also projected to fuel the expansion of the market for content management software. Market demand is predicted to be driven by improvements in graphics, HD movies, and animation technology that produce transformed material. Additionally, it is anticipated that the rising acceptance of BYOD, smartphones, tablets, mobile productivity apps, and cloud services will propel market expansion.
However, the development of the business content management system market is hampered by high initial implementation costs and SMEs’ lack of knowledge on how to apply the best solution for their particular needs.
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Content Management Software Market: COVID-19 Impact Analysis
The market for content management has benefited from the epidemic. It has become more challenging for businesses to run due to the COVID-19 epidemic and the increase in remote work environments. With the extraordinary new virus epidemic, many firms were forced to scramble to locate a document management solution that streamlined and simplified their business operations. Whether a user works in the office or remotely, CM systems offer access to mission-critical information.
Content management (CM) solutions are used by businesses in various industries to improve workflow efficiency, storage, security, compliance, and the smooth flow of business information in accounts payable, accounts receivable, human resources, and contract collaboration.
Competitive Players
The report contains qualitative and quantitative research on the global Content Management Software Market, as well as detailed insights and development strategies employed by the leading competitors. The report also provides an in-depth analysis of the market’s main competitors, as well as information on their competitiveness. The research also identifies and analyses important business strategies used by these main market players, such as mergers and acquisitions (M&A), affiliations, collaborations, and contracts.
Some of the main players in the global Content Management Software market;
Browse the full “Content Management Software Market – Global and Regional Industry Insights, Overview, Comprehensive Analysis, Trends, Statistical Research, Market Intelligence, Historical Data and Forecast 2022 – 2028” Report at https://www.fnfresearch.com/content-management-software-market

Content Management Software Market: Segmentation Analysis
The global content management software market is segregated based on traditional solutions, applications, deployment, end-use industry, and region.
Based on traditional solutions, the market is divided into enterprise document management, enterprise web content management, enterprise records management, enterprise document collaboration, digital rights management, and content analytics. In 2021, enterprise web content management dominated the market. Based on applications, the market is divided into social content management, mobile content management, big data management, and cloud content management. In 2021, content management software’s social content management application dominated the market.
Based on deployment, the market is divided into hosted and on-premises. The rate for hosted deployment is predicted to be the highest in 2021. Based on the end-use industry, the market is divided into academic and education, banking and financial services and insurance (BFSI), consumer goods & retail, energy and power, government and defense, life science and healthcare, media and telecommunication. The healthcare sector acquired a significant market share in 2021.
Regional Dominance:
The global content management software market is divided into geographic regions: North America, Latin America, Europe, Asia Pacific, Middle East, and Africa. With the largest market share, North America currently controls this market and is anticipated to keep expanding during the projection period. The rapid adoption of modern technologies and a strong emphasis on research and development are the fundamental causes of this expansion. This area benefits from domestication because the U.S. and Canada, two technologically developed nations, are home to the majority of significant vital players in the web content management market.
To secure and manage the volume of data, industry sectors, including BFSI and governments, are heavily investing in ECM solutions. With the rising ECM adoption patterns in nations like Japan, China, and India, the Asia Pacific is anticipated to have the quickest growth rate in the ECM market. The highest CAGR is projected for APAC during the forecast period. The market in this region is expanding due to the growing adoption of content management among small and medium-sized businesses.
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Recent Industry Developments:
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Report Scope:
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The global content management software market is segmented as follows:
By Traditional Solutions
By Applications
By Deployment
By End-Use Industry
By Region
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Workforce Management
Last Updated: September 23, 2022 | Read Time: 9 min

If your business employs more than 15 workers (or fewer depending on the state you’re in), it is subject to the Americans with Disabilities Act of 1990 (ADA). This civil rights law prohibits discrimination against people with disabilities not only on the job, but also in schools, on transportation, and in every public and private space that is open to the public. The ADA provides equal opportunity in areas such as employment, transportation, and state and local government services, to people with disabilities similar to the protections provided to people on the basis of their sex, age, religion, or race. The Americans with Disabilities Act Amendments Act (ADAAA) greatly expanded the definition of “disability” and became law on January 1, 2009. Disabilities now include conditions previously not covered, such as bipolar disorder, diabetes, epilepsy, major depression, and multiple sclerosis.
Under the ADA, employers are required to provide reasonable accommodations to an employee or job candidate with a disability who asks for them.
According to ADA guidelines, an individual with a disability is someone who:
The person’s impairment must significantly impede one or more major life activities for a disability to be covered by the ADA. These activities are ones that a person without a disability can do with little or no struggle, including:
Reasonable accommodations are changes to a job application, hiring process, or the way a job is performed that enable a person with a disability—who is otherwise qualified for the job—to perform the essential functions of the role and benefit from equal employment. Accommodations are considered “reasonable” if they don’t create an unnecessary burden on the business.
The EEOC and Title I of the ADA require companies to evaluate requests for reasonable accommodation on a case-by-case basis. The first step in the reasonable accommodation process is when an employee discloses that they have a disability; employers are not required to accommodate disabilities they are not made aware of. For example, an employer is not obligated to provide a closer parking space to an employee if they weren’t previously made aware of the need for accommodation.  
The reasonable accommodation process begins when an employee informs their manager or HR of a disability at any time during their employment. An employee does not have to disclose a disability at the time of hire. It’s important to note that the employee also does not have to make the request in writing; a verbal request is all that’s needed to get the process started. However, an employer would be wise to document the request. It’s also important to note that the employee cannot simply say they have a disability without also requesting accommodation. They must state how the disability is preventing them from performing their job duties. Whether it’s verbal or written, a disability disclosure should never be ignored. 
The goal of this discussion is to learn about the barriers the employee is experiencing and why they believe they need accommodation. The employer can share an overview of the accommodation request process to ensure the employee understands next steps. Everyone involved in the conversation must agree to keep shared information confidential when discussing accommodations. This information will never go in an employee’s file and should only be accessible to the employee’s manager and HR. Co-workers whose job duties or workspace may change because of the accommodation can be made aware of the modifications needed, but not the reasons for the change.
If the reason for the accommodation request isn’t obvious (for example, a mental health diagnosis), the employer can request medical certification from the employee’s healthcare provider. The employer cannot request medical documentation if the disability is obvious. As with the accommodation request, this information is to be kept confidential.
If an accommodation request is approved, the employer and employee should make a plan to put it into effect, including any additional training for the employee or modifications for their fellow employees. If the employer plans to deny a request, they should have a prepared reason for the denial.
All parties involved should document actions taken, dates, and adjustments made for the reasonable accommodation to maintain an accurate record in the event of a complaint or other legal action.
Here are five examples of what reasonable accommodations can look like:
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Why is everyone in the tax & accounting industry talking about digital …  Thomson Reuters
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January 31, 2022 04:58 ET | Source: Vantage Market Research Vantage Market Research
Pune, INDIA
WASHINGTON, Jan. 31, 2022 (GLOBE NEWSWIRE) — The Global Medical Document Management Systems Market is estimated to reach USD 1223.88 Billion by 2028, displaying a compound annual growth rate (CAGR) of 12.5% for the duration of the forecast period from 2022-2028. The rise in the number of patients visiting hospitals owing to increasing disease prevalence is the major factor witnessing the market growth. Correspondingly, the adoption of healthcare IT is increasing in addition to the need for medical records retention is further anticipated to propel the market growth. Also, the rising government initiatives in healthcare IT sector are some of the major factors which is anticipated to drive the Medical Document Management Systems Market over the forecast period, states Vantage Market Research in a report, titled “Medical Document Management Systems Market by Solution (Document Scanning Software, Document Management Software), by Application (Medical Records Management, Documentation, Others), by Mode Of Delivery (Web-Based, Cloud-Based), by End-User (Hospitals, Clinics, Others), by Region (North America, Europe, Asia Pacific, Middle East & Africa) – Global Industry Assessment (2016 – 2021) & Forecast (2022 – 2028)”. The market size sticks up at USD 536.63 Million in 2021.

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List of Prominent Players in the Medical Document Management Systems Market:
The Report on Medical Document Management Systems Market Highlights:
Market Overview:
Increase in Adoption of Healthcare IT and Need for the Medical Records Retention
Since past few decades, healthcare IT sector is increasing enormously at its unprecedented level. Demand for electronic document management is increasing tremendously owing to increasing number of patients, to minimize enormous quantity of data generated, medical records retention, among others. Thus, the need to minimize the use of paper to reduce operational costs and storage issues is projected to propel the Medical Document Management Systems Market growth in near future over the forecast period. However, owing to high cost of installing and maintaining may hamper the growth of the market over the forecast period.
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Increasing Disease Prevalence and Population across the Globe
Since past few decades, the population across the globe is increasing tremendously. Thus, owing to the rising disease prevalence the number of patients suffering diseases is also increasing. Consequently, increasing number of patients visiting hospitals. This is increasing the demand for healthcare IT and increasing adoption of technology such as Health Information Management (HIM) and Electronic Medical Records (EMR) systems is increasing at its wildest level along with the rising need for retain patient data securely according to state, federal and local laws. With the increasing number of patients, the data generated is enormous. Thus, increasing the demand for medical document management system as well as its need for efficient management of information while ensuring security and privacy and further augmenting the market growth.
COVID-19 Analysis:
The COVID-19 outbreak has affected various industries worldwide. The organic acid market also had a huge impact. Governments across the world took severe actions like border seals, lockdown, and implementing strict social distancing measures, in order to stop the swift spread of COVID-19. These actions led to a severe impact on the global economy impairing various industries. Moreover, lower raw material supply further affected the demand organic acid manufacturing across the globe. The impact of COVID-19 on the market demand is considered while estimating the current and forecast market size and growth trends of the market for all the regions and countries based on the following data- points:
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Regional Analysis:
North America to Rule the Medical Document Management Systems Market
North America is estimated to hold the largest share for Medical Document Management Systems Market. Some of the factors driving the market in North America region are, well-developed and established healthcare industry and higher penetration rate of such systems into healthcare practices. Moreover, the presence of major key players in the region is further fuelling the market growth in the region. Furthermore, the heavy investments in research and Development (R&D) from government and several major players is anticipated to further boost the market growth. 
Asia Pacific is anticipated to grow at fastest CAGR over the forecast period. The market growth in the region is attributed to the presence of emerging economies such as India and China among others. Also, the large bae of population is further propelling the market growth in the region.
Recent Developments in the Industry:
1.   In March 2020, Hyland added new capabilities to its Document Filters product offering, launching three separate updates in the last six months. Each release aims to add additional file formats – pursuing its goal of providing the most complete filtering toolkit that can process all the files that an organization encounters in a typical day. With the recent releases, Hyland now supports more than 550 file formats, of which, over 75 are supported for high-definition renditions.
2.   In February 2020, Agiloft announced the addition of its new Agiloft AI Engine, complete with prebuilt AI capabilities for contract management and an open AI integration that allows customers to incorporate custom-built AI tools into the no-code-platform.
Browse market data Tables and Figures spread through 196 Pages and in-depth TOC on “Medical Document Management Systems Market by Solution (Document Scanning Software, Document Management Software), by Application (Medical Records Management, Documentation, Others), by Mode Of Delivery (Web-Based, Cloud-Based), by End-User (Hospitals, Clinics, Others), by Region (North America, Europe, Asia Pacific, Middle East & Africa) – Global Industry Assessment (2016 – 2021) & Forecast (2022 – 2028)” View detailed Research Report here – https://www.vantagemarketresearch.com/press-release/medical-document-management-systems-market-683339
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Digital transformation is disrupting traditional business models and organizations must adapt to the ever-changing digital ecosystem and transform digitally to stay competitive and deliver efficient services.
The recent shift to a hybrid workforce that works remotely and collaborates in digital workplaces has led to many organizations modifying their business processes. An electronic document and records management system (eDRMS) typically manages electronic files and documents as records in many organizations. However, most eDRMSs today lack the technical ability to work with the diverse records produced by digital workspaces.
Document and record management is an integral part of the digital transformation strategy. Agile digital workflows are common in transformation. The digital records produced in today’s digital workplaces take various forms, including PDFs, e-signatures, emails, text messages, audio clips, video recordings, and many more.
These changes have led to a demand for better tools to manage records in an organization. The current document management systems fall short of meeting the demand for today’s digital workplaces.

Digital Continuity 2020 Policy
Most companies in Australia are slow to adopt modern technologies, leaving them with an unoptimized technology landscape that cannot match the pace of today’s digital world. As the deadline for compliance with the Australian Government’s Digital Continuity 2020 Policy approaches, business and government leaders are paying more attention to their information management systems today and seeking to modernize.
According to a recent survey by Microsoft and Harvard Business Review, 82 percent of global business leaders say that digital transformation makes data security and governance more difficult. Here are some reasons causing these challenges.
Organizations have not been able to keep pace with the digital changes due to various constraints. Implementation of information technology systems in a haphazard manner has led to a mix of incompatible legacy and modern systems. The impact is visible in the way records are managed in organizations. Some documentation records are physical, and some are in outdated eDRMSs. Companies, unfortunately, miss the benefits of digitization.
Business processes lack standardization in how the digital records get used, transmitted, and stored. The downside is that staff spend a lot of productive time searching for documents.
A 2012 study conducted by McKinsey found that knowledge workers still spend 19% of their time searching for and gathering information. A 2018 IDC study found that “data professionals are losing 50% of their time every week” — 30% searching for, governing, and preparing data plus 20% duplicating work.
With the rise in digitalization today, information explosion is all around us with the addition of mobile apps, cloud solutions, social media, and other online platforms. Employees spend a lot of productive time searching for relevant documentation across their emails, online archives, on-premise applications, SaaS applications, and others, along with physical documentation.
With various digital records in today’s digital workplace, there are increasing concerns on data privacy and regulatory compliances. Countries are bringing about regulations like the General Data Protection Regulation (GDPR) in the EU to protect the collection and processing of personal information from individuals who live in the European Union (EU). Lapses in data privacy, cybersecurity, and regulatory compliances will lead to legal implications, financial losses, and loss of brand reputation.
According to statistics on cyber-attacks, six in every 10 attacks in 2020 intended to extort money from companies and individuals. The most notable breach was Garmin, which cost the company a whopping $10 million. CTW Global also lost a significant sum of $4.5 million.
Organizations must ensure that their business records are maintained in a secure and compliant manner.
The Way Forward – Mitigating Risk with a Modern records management solution
To safeguard against risk without compromising productivity or incurring additional expenses, organizations must adopt a more efficient, user-friendly approach to information management. New-breed solutions that build secure, configurable records management protocols into the apps and software employees already use offer a way forward.
Spend a couple of minutes to see how one Australian Federal Government agency enlisted our help in transforming its information management system by implementing Microsoft’s cloud Records Management solution.
The highly automated solution integrates with existing applications, saves time by using machine learning to identify and classify regulatory, legal, and business-critical records at scale. In addition, it provides defensible audit trails and proof of destruction to improve transparency.
 Benefits include increased productivity, efficient processes with automated, rule-based operations, and creating a single source of truth for all records, enabling easy access and searching. Learn more.
Click here to download our FREE whitepaper and discover.

 

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Executive summary
General background
The Accessible Canada Act
Government of Canada context
OPC Context
Moving toward a more accessible OPC – Activities that support accessibility
Principles
General
Feedback Mechanisms
Alternate Formats
Employment
The design and delivery of programs and services
The built environment
Information and communications technology (ICT)
Communications, other than ICT
The procurement of goods, services and facilities
Transportation
Consultations—Methodology
Footnote
December 2022
© His Majesty the King in Right of Canada, as represented by the Minister of Justice and Attorney General of Canada, 2022
Catalogue No. IP52-1E-PDF
ISSN 2817-0881
The Office of the Privacy Commissioner of Canada (OPC) is an Agent of Parliament whose mission is to protect and promote privacy rights.
The OPC supports a culture that embraces diversity and inclusion in order to provide the highest quality of service to Canadians and enable the full participation of its employees, clients and stakeholders in the delivery of its activities and its mandate. The Canadian legislative framework that supports diversity and inclusion was strengthened by the addition of An Act to ensure a barrier-free Canada, also known as the Accessible Canada Act (ACA or the Act), which came into force on July 11, 2019.
This document sets out the OPC’s plan for reducing barriers and preventing the introduction of new barriers over the next three-year period in seven priority action areas by identifying ten organizational goals:
The Government of Canada (GoC) aspires to have a public service that is accessible by default for the Canadian public, government institutions and their workforce. This aspiration is rooted in the belief that an inclusive public service is more innovative, efficient and productive. The goal is to make Canada’s public service barrier-free.
The government has placed significant emphasis on improving the participation of persons with disabilities in the federal public service and in the Canadian workforce. The results of the 2017 Canadian Survey on Disability suggest that 6.2 million Canadians aged 15 and over (22% of the population) have a disability, though the actual numbers are likely higher. As a result of the physical, administrative, institutional, technological and attitudinal barriers that exist in the workplace, persons with disabilities are underrepresented in the Canadian labour force. Only 59% of Canadians with disabilities aged 25 to 64 are employed, compared to 80% of Canadians without disabilities.
The number of people living with a physical disability is expected to rise from 2.9 million to 3.6 million over the next 13 years, nearly doubling the pace of population growth overall. Removing barriers that prevent persons with disabilities from purchasing goods and services and accessing both business and government services and employment is critical to both improving their quality of life and ensuring that Canadian society benefits from their valuable participation.
The GoC held consultations with persons with disabilities and the disability community and heard from more than 6,000 Canadians about what an accessible Canada means to them. This consultation informed the creation of the Accessible Canada Act (ACA).
The ACA, which came into force on July 11, 2019, takes a proactive and inclusive approach to identifying and eliminating barriers in federal jurisdiction by 2040. It includes 7 priority areas for action:
Under the ACA, federally regulated entities must report to the public on their policies and practices in relation to the identification and removal of barriers by publishing their accessibility plans, feedback processes and progress reports.
Each department, agency and federally regulated employer is also required to develop an accessibility plan and report on progress made against this plan annually, starting in December 2022.
The ACA will guide government departments, agencies and federally regulated organizations in removing barriers to achieve full accessibility and in their reporting obligations to demonstrate progress.
A federal workforce that is reflective of the Canadian population is viewed as essential to the design and implementation of programs and services that are bias- and barrier-free and address the needs of all Canadians.
It is important to note that the federal government has introduced many initiatives over the years to increase the representation, promotion and retention of employment equity group members and to systematically reduce any barriers. Federally regulated organizations, including all federal government departments and agencies, undertake these actions consistent with the Employment Equity Act (EEA), which covers visible minorities, Indigenous peoples, persons with disabilities and women.
As a country, Canada is recognized globally for its support of diversity. Along with the ACA and the EEA, the Canadian Charter of Rights and Freedoms, the Canadian Human Rights Act, the Pay Equity Act, the Canadian Multiculturalism Act, the Official Languages Act, the Privacy Act and the Personal Information Protection and Electronic Documents Act (PIPEDA) are also part of the legislative framework supporting diversity and inclusion in Canada.
The OPC oversees compliance with the Privacy Act, which covers the personal information-handling practices of federal government departments and agencies, and the PIPEDA, Canada’s federal private-sector privacy law. The OPC provides advice and information for individuals about protecting personal information.
The OPC’s work focuses on:
The OPC has approximately 200 employees who are dedicated to protecting the privacy rights of Canadians.
While the OPC has had an employment equity program for many years, senior management has recognized the need to strengthen recruitment and workplace initiatives in relation to persons with disabilities and work towards building a more diverse workforce, a more accessible work environment and a more equitable approach to working with Canadians.
The OPC’s aim with this accessibility plan is twofold: identify, remove and prevent accessibility barriers in the OPC’s delivery of services to the public, and continue to address the accessibility needs of its employees.
The OPC’s accessibility plan is supported by other relevant initiatives, including the Human Resources Strategic Plan 2020-2023 and Employment Equity, Diversity and Inclusion (EDI) Strategic Action Plan 2021-2024; the designation of an EDI Champion and Wellness Action Champion; and the establishment of several joint employee-management committees that advance accessibility and inclusion in the workplace, including the Employment Equity, Diversity and Inclusion Committee, Gender Based Analysis+, Wellness Action Team and Inclusive Services.
For example, in 2015, the OPC implemented a policy on accommodating clients with disabilities to create and maintain an inclusive, barrier-free environment for the delivery of public-facing services. Although this policy was implemented before the ACA was enacted, its objective was to create an organization where accommodation was a proactive rather than a reactive process.
In addition, in 2019, the OPC conducted an accessibility review of its website to ensure it meets Web Content Accessibility Guidelines (WCAG) 2.0 Level AA, which are part of web accessibility guidelines published by the Web Accessibility Initiative of the W3C, the main international standards organization for the Internet. The OPC contracted with a consultant to review the website and evaluate its compliance with WCAG 2.0 Level AA. The consultant provided guidance to help the OPC achieve this level and the confirmed our compliance.
The OPC complies with the Standard on Web Accessibility, which requires WCAG 2.0 Level AA compliance and helps ensure our site is navigable using screen readers and accommodates users with other visual or cognitive difficulties as well as physical disabilities. We also continually review and improve our website content in terms of plain language and usability, with a focus on key documents, including forms destined for the Canadian public and highly technical or legal guidance for businesses and organizations. The OPC will further enhance the accessibility of our website by letting users know they can request content in alternative formats such as Braille and by providing contact information (publications@priv.gc.ca) for making these requests in prominent areas of the web site.
The Communications Directorate will continue to do usability testing whenever the OPC’s website is redesigned to ensure it is compliant with the current version of WCAG.
In addition, to foster an inclusive hiring process, the OPC has established unconscious bias pre-requisite training for managers with delegated staffing authority. Central agency inventories, pools and student placement programs for persons with disabilities are discussed and considered by hiring managers to meet their staffing needs.
The OPC has also instituted a Scent-Free Environment Directive which is shared with candidates, contractors, employees including new hires during the orientation session as well as visitors.
The OPC’s internal news bulletin, “OPC Weekly,” regularly features accessibility and inclusion training and awareness events, as well as promoting activities of the Canadian Congress on Disability Inclusion and Canada School of Public Service course offerings about accessibility.
The OPC also provides employees with specialized accessibility equipment as required based on the results of ergonomic assessments including, for example, curved screens, screen readers, screen magnification software, adjustable chairs and tables, as well as other ergonomic supplies and equipment. IM/IT also leverages technologies such as optical character readers to enable machine readable technologies or other types of accessibility requirements.
Finally, all employee and management performance management agreements include an organizational priority, with corresponding performance indicators, related to promoting and fostering diversity, equity, accessibility, inclusion and substantive equality of official languages within the OPC.
In keeping with the “nothing about us without us” guiding principle, this plan was developed in consultation with persons with disabilities and change agents within the OPC.
The sections below set out the planned activities identified by the OPC to achieve its 10 accessibility goals over the next 3 years, including activities that the OPC already performs to support accessibility for Canadians and its employees.
This information is provided for the purposes of providing feedback and for requesting alternate formats of the plan and/or feedback process.
The Chief of Staff is designated to receive accessibility feedback and will coordinate with internal subject matter experts responsible for each of the seven priority areas to meet new obligations described under the ACA as required.
The OPC welcomes feedback from members of the public, employees and groups representing the interests of persons with disabilities on:
Feedback may be provided to the OPC Chief of Staff (Person designated to receive feedback):
Acknowledgement of receipt will be provided in the same manner as the feedback was received, unless it is requested using a different channel or format. Feedback may be provided anonymously, in which case acknowledgement of receipt will not be issued.
This plan is a living document and will be updated regularly as new developments take place and feedback is taken into consideration.
The OPC will provide any information relating to its Accessibility Plan and/or feedback process in alternate formats available in print, large print, Braille, audio format (French and English) or electronic format that is compatible with adaptive technology that assists persons with disabilities upon request. Requests for documentation in Braille or audio format must be fulfilled within 45 business days of the request. All other requests must be fulfilled within 15 business days.
Hiring managers
Corporate Management Sector (Human Resources)
The OPC has identified and published its services inventory in the Promotion and Compliance sectors as follows:
The goals and related activities set out below represent the next steps that the OPC is undertaking to increase the accessibility of service management practices.
The built environment can have a material impact on health and wellbeing and, if optimized, can ensure that all employees and clients have equal and fair access to and use of internal infrastructure.
Central agencies and common service providers such as Shared Services Canada and PSPC set government standards for the acquisition of software and hardware for many products and services. Their leadership is essential in moving toward more accessible infrastructure.
The GoC community of practice indicates that communications is a system for transmitting or exchanging information, and that performance indicators are under development for accessible communications.
Government accessibility guidance suggests web material should be written to a grade 6 to 8 level. Consideration could be given to a plain language review of the current content for individuals requiring assistance in understanding and acting upon their privacy rights.
The OPC has entered into a Memorandum of Agreement with the Canadian Human Rights Commission (CHRC) for the OPC’s procurement-related activities. As the contracting authority for the OPC, the CHRC will ensure that procurement-related activities conducted on behalf of the OPC comply with all legal and policy requirements, including the ACA. Accessibility requirements will be part of the procurement process from the outset. More information on the OPC’s procurement-related activities and how these activities meet the requirements of the ACA can be found in the CHRC’s accessibility plan.
This section is not applicable to the OPC.
This accessibility plan aims to provide a path forward for the OPC to eliminate barriers and adapt to changing demographics and will be updated as new initiatives are introduced. It is a priority for our office to bring improvements in the work lives of OPC employees with disabilities and to improve services to the public.
This plan was prepared by first completing an environmental scan to ensure understanding of central agencies’ and other government departments’ accessibility initiatives and to review existing related policies and procedures. The exercise helped identify existing practices and initiatives that could be adopted as a best practice across the organization.
Employees who were interested in being part of a working group were identified to ensure the approach in the preparation of this plan respected the “nothing about us without us” principle. This was done through an employee call out in the internal weekly newsletter and consultation with employees through the EDI committee, the Wellness Action Team (WAT) committee and sector representatives. For Privacy reasons, employees that contributed to the exercise were not asked to identify if they lived with a disability or not. This process led to the creation of a draft plan in summer 2022 which included a list of proposed actions to address accessibility barriers at the OPC.
To finalize this plan in a consultative manner, the OPC identified select accessibility representatives in each sector to contribute to the redaction of the final accessibility plan. The representatives met over fall 2022 to review the proposed activities and to restructure the plan in more articulate, concrete and meaningful goals. This led to the preparation of a draft version of the plan ready for external consultation.
The OPC does not currently have a network of stakeholders in all the abilities community. When exploring consultation options, it was felt by the members of the Accessibility Plan working group that an online consultation on the OPC web site would not lead to a meaningful consultation process. In order to receive meaningful feedback, it retained the services of Excellence Canada, an independent, not-for-profit corporation that is dedicated to advancing organizational performance across Canada, to review its accessibility plan for compliance with the Accessible Canada Act and submit the plan to its Accessible Canada Act Review Committee to complete a review of the draft from the perspective of people with disabilities.
The consultation was conducted between November 1 and November 14, 2022. The three members of the Accessible Canada Act Review Committee have a disability/lived experience with mobility disability and learning disability. They were asked to review the overall readability and structure of the plan, and the contents of the plan given their lived experiences with disabilities.
The comments received were useful in identifying government language that decreased the readability of the document. It also helped bring attention to the OPC that some of the plan activities should clearly state that they will be completed with people with disabilities, and not only by keeping people with disabilities in mind.
Structural comments and next step recommendations received were integrated in the final plan.
An Accessibility Lens is a tool for identifying and clarifying issues affecting persons with disabilities used by policy and program developers and analysts to access and address the impact of initiatives (policies, programs or decisions) on persons with disabilities.
Return to footnote 1
Executive summary
General background
The Accessible Canada Act
Government of Canada context
OPC Context
Moving toward a more accessible OPC – Activities that support accessibility
Principles
General
Feedback Mechanisms
Alternate Formats
Employment
The design and delivery of programs and services
The built environment
Information and communications technology (ICT)
Communications, other than ICT
The procurement of goods, services and facilities
Transportation
Consultations—Methodology
Footnote
The Privacy Commissioner of Canada is an Agent of Parliament whose mission is to protect and promote privacy rights.
Get updates about the OPC’s announcements and activities, as well as the events in which we participate.
We respect your privacy
Read our Privacy policy and Terms and conditions of use to find out more about your privacy and rights when using the priv.gc.ca website or contacting the Office of the Privacy Commissioner of Canada.
If you have a question, concerns about your privacy or want to file a complaint against an organization, we are here to help.

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