Hackers tied to the Iranian government have been targeting individuals specializing in Middle Eastern affairs, nuclear security, and genome research as part of a new social engineering campaign designed to hunt for sensitive information.
Enterprise security firm Proofpoint attributed the targeted attacks to a threat actor named TA453, which broadly overlaps with cyber activities monitored under the monikers APT42, Charming Kitten, and Phosphorus.
It all starts with a phishing email impersonating legitimate individuals at Western foreign policy research organizations that’s ultimately designed to gather intelligence on behalf of Iran’s Islamic Revolutionary Guard Corps (IRGC).
The sock puppet accounts include people from Pew Research Center, the Foreign Policy Research Institute (FRPI), the U.K.’s Chatham House, and the scientific journal Nature. The technique is said to have been deployed in mid-June 2022.
However, what differentiates this from other phishing attacks is the use of a tactic Proofpoint calls Multi-Persona Impersonation (MPI), wherein the threat actor employs not one but several actor-controlled personas in the same email conversation to bolster the chances of success.
The idea is to “leverage the psychology principle of social proof” and increase the authenticity of the threat actor’s correspondence so as to make the target buy into the scheme, a tactic that demonstrates the adversary’s continued ability to step up its game.
“This is an intriguing technique because it requires more resources to be used per target – potentially burning more personas – and a coordinated approach among the various personalities in use by TA453,” Sherrod DeGrippo, vice president of threat research and detection at Proofpoint, said in a statement.
Once the initial email elicits a response from the target, the persona then sends a follow-up message containing a malicious OneDrive link that downloads a Microsoft Office document, one of which purportedly alludes to a clash between Russia and the U.S.
This document subsequently uses a technique called remote template injection to download Korg, a template consisting of three macros that are capable of gathering usernames, a list of running processes, and the victims’ public IP addresses.
Besides the exfiltration of the beaconing information, no other post-exploitation actions have been observed. The “abnormal” lack of code execution and command-and-control behavior has led to an assessment that the compromised users may be subjected to further attacks based on the installed software.
This is not the first time the threat actor has undertaken impersonation campaigns. In July 2021, Proofpoint revealed a phishing operation dubbed SpoofedScholars that targeted individuals focused on Middle East affairs in the U.S. and the U.K. under the guise of scholars with the University of London’s School of Oriental and African Studies (SOAS).
Then in July 2022, the cybersecurity company uncovered attempts on the part of TA453 to masquerade as journalists to lure academics and policy experts into clicking on malicious links that redirect the targets to credential harvesting domains.
The latest disclosure comes amid a flurry of Iranian-linked cyber activity. Last week, Microsoft took the wraps off a string of ransomware attacks mounted by a Phosphorus subgroup dubbed DEV-0270 using living-off-the-land binaries such as BitLocker.
Additionally, cybersecurity firm Mandiant, which is now officially part of Google Cloud, detailed the activities of an Iranian espionage actor codenamed APT42 that has been linked to over 30 operations since 2015.
To top it all, the Treasury Department announced sanctions against Iran’s Ministry of Intelligence and Security (MOIS) and its Minister of Intelligence, Esmaeil Khatib, in response to “cyber-enabled activities against the United States and its allies.”
Albania, which has severed diplomatic relations with Iran after blaming it for a series of cyber offensives since July, pointed fingers at the “same aggressors” over the weekend for conducting another attack on a government system used to track border crossings.
“State-aligned threat actors are some of the best at crafting well thought-out social engineering campaigns to reach their intended victims,” DeGrippo said.
“Researchers involved in international security, particularly those specializing in Middle Eastern studies or nuclear security, should maintain a heightened sense of awareness when receiving unsolicited emails.”
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While every employee brings their own special talents and perspectives to their job roles, things can get disorganized when everyone is taking a different approach to completing your company’s core business processes. In order to produce more consistent results and streamline your internal operations, it can be beneficial to create standard operating procedures for everyone to follow.
Implementing and documenting standard operating procedures (SOPs) is a great way to make sure that all staff members are completing their tasks in the correct manner. SOPs are an excellent tool for small business owners looking to take their business process management to the next level. However, writing them can be an intimidating task. To help you visualize what an SOP should look like and include, we’ve created five simple SOP examples.
A standard operating procedure (SOP) is a detailed document with step-by-step instructions on how to properly complete a task. The purpose of an SOP document is to ensure that all workflows are completed in a consistent manner to improve efficiency, safety, compliance, profitability, and product or service quality. SOPs help save time and make sure that tasks are completed in a uniform manner.
You can create SOPs for a wide range of business processes. More complex processes can even be broken up into multiple SOPs to detail different tasks within a larger process. The goal is to make your documentation thorough enough that any employee that follows it will end up completing the task in the same manner with a consistent end result. However, you also want them to be concise enough that they aren’t too overwhelming to follow — so don’t be afraid to break them up into smaller tasks and procedures.
SOP formats can vary. An SOP document can be a simple set of work instructions or a more intricate document with hierarchical flowcharts. If the work that your employees do is highly technical or involves special safety or compliance concerns, you may need to craft more in-depth SOPs in order to properly convey the appropriate procedures.
The key is to provide a clear explanation of the intended use of the SOP, what stakeholders are involved in the business process being documented, and a thorough yet easy-to-follow set of directions for completing each specific task. If you make heavy use of acronyms or industry jargon it can also help to define some of the key terms used in each process.
Take a look at the following examples to see what a basic SOP should look like. You can use these as a template for your own SOPs or create your own SOP template.
The purpose of this standard operating procedure is to define the new employee onboarding process and the responsibilities of the HR staff and department leads in orienting new hires to the organization.
This Standard Operating Procedure details all of the steps that must be taken to onboard all new hires to the company.
It’s the responsibility of the HR Manager to ensure that all onboarding paperwork is complete in accordance with all federal, state, and local laws and that new hire orientation is conducted. It is the responsibility of each department lead to provide department-specific training and onboarding to new employees. The HR department will own this SOP and update it as needed.
New hire refers to any new employees beginning employment at the company. This includes rehires who were previously employed at the company but terminated their employment for a period of time.
HR is used as an abbreviation for human resources throughout this document.
Schedule an HR orientation with the new employee to occur on the first day of their employment.
Coordinate with department manager to schedule department-specific onboarding meetings and review additional training needs.
Prepare all necessary logins and documents for the new hire.
Conduct the HR orientation to orient the new employee with the timekeeping and payroll software, necessary paperwork, and internal resources.
Provide each new hire with all necessary onboarding documents including i9 forms, tax forms, and the employee handbook acknowledgment form.
Check the completed onboarding paperwork for accuracy and completion.
Follow up with the new employee at the end of their first week to offer assistance as needed.
W4 Form
I9 Form
Direct Deposit Form
Employee Handbook and Acknowledgement Form
The purpose of this Standard Operating Procedure is to establish a process for posting a job opening for the company on the company’s website as well as the major job search platforms.
This Standard Operating Procedure details the process that Recruiters and HR staff should follow when creating and posting a job opening for the company.
The HR and Recruiting teams are responsible for the creation of each job post. Recruiters are responsible for posting each role and reviewing submissions to the posts. Department leads and management staff are responsible for working with HR and Recruiting to develop thorough job descriptions that accurately reflect the needs of the department.
ATS is used as an abbreviation for applicant tracking system throughout this document.
HR is used as an abbreviation for human resources throughout this document.
Verify with leadership that the job opening is approved to be filled.
Coordinate with the department manager to craft a job description that accurately reflects the duties of the role and necessary qualifications.
Draft the job description and submit it for approval to the HR Director
Once approved, input the job title, description, and salary range into the ATS.
Select to distribute the job posting to Indeed, LinkedIn, CareerBuilder, and other sites relevant to the role.
Verify that the posting is live on the selected sites.
Encourage internal staff to share the opening with their networks.
ATS user guide
Company job description template
The purpose of this Standard Operating Procedure is to guide employees in accurately creating new customer records in the company’s CRM system in order to maintain up-to-date records and streamline future communications with the customer.
This Standard Operating Procedure details all of the steps that must be taken by sales staff to enter new customer accounts into the company’s CRM system.
Each sales team member is responsible for entering new customers or prospective customers that they make contact with into the CRM. The Sales Manager is responsible for overseeing this process and ensuring that all customer records are complete.
CRM is used as an abbreviation for customer relationship management throughout this document.
Open the customer relationship management system.
Select Add Customer in the upper-righthand corner.
Fill in all of the required fields and any optional fields that you have data for.
Double-check the spelling of the customer’s name and email address.
Save the customer record and add any additional notes from your interactions with the customer into the CRM.
CRM help documents and user guide
The purpose of this Standard Operating Procedure is to set forth the proper process for ordering and restocking office supplies.
This Standard Operating Procedure details the steps necessary for inventorying office needs, ordering supplies, and documenting spending.
The Office Manager is responsible for inventorying and ordering supplies for the office and for the maintenance of this SOP document. The finance department is responsible for approving high-value office supply purchases and reconciling expense purchases.
N/A
Take Inventory of current supply levels and document which supplies need to be reordered.
Review special supply requests from department leads and team members.
Obtain approval from finance for any special requests or office needs with a value over $100.
Order the necessary supplies from approved vendor websites.
Follow the expense policy to document any charges put on a company card.
Expense policy
The purpose of this Standard Operating Procedure is to detail the step-by-step procedures that must be taken to properly run payroll each pay period to ensure accurate and compliant payments are disbursed on the set pay dates for the year.
This Standard Operating Procedure details all of the steps that must be taken by the payroll department to process payroll each pay period.
The payroll department is responsible for the accuracy and timeliness of all pay disbursements and for the upkeep of this SOP.
Payroll refers to the payment process for all W2 employees. A separate SOP is in place for contract staff.
Review submitted timesheets and follow up with any missing timesheets.
Review overtime, bonuses, reimbursements, or other special payments.
Verify any new hire information or employee changes have been updated in the system.
Run payroll in the payroll system.
Review payroll reports and data.
Send checks to be printed and distributed or submitted for direct deposit.
Annual pay schedule
Annual company holiday calendar
Now that you’ve seen five SOP examples, start building your own library of standard operating procedure documents. It can help to list out your top business processes as a starting point and then gradually build up your collection of SOPs. By the end of this process, you will have a great procedure manual in place that employees can reference when completing all of their major tasks. It can help to store these in a wiki or a cloud storage app so that they are easy to find and refer back to.
If you need more help in writing SOPs, take a look at our SOP checklist to look at all of the different fields or pieces of information that you can include in your own standard operating procedure templates. We also have a guide on SOP development to help you navigate the process of creating high-quality SOP docs.
 
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Nowadays, every business needs a website, an ecommerce store, or a blog. To do this, you need to manage and control your site’s content, design, and functionality on a regular basis. However, doing this manually requires hardcore coding knowledge and technical expertise, for which not all SMBs have the budget or the staff.
Content management software can help you keep your site organized and up to date by allowing you to structure, plan, and publish fresh content dynamically without touching any underlying code.
Such platforms often integrate well with customer relationship management (CRM) software, enterprise resource planning (ERP) software, marketing software, and social media platforms to capture leads and organize them, publish posts, and drive more conversions.
We have created this buyers guide to help you understand content management software with all the essential information you need to choose the right tool.
Here’s what we’ll cover:

Content management software are solutions used to author, organize, and store digital content for a business. It allows users to collaborate in the creation, editing, and production of web pages and blog posts without the need for specialized technical knowledge, such as coding.
The system can also help store all of your web content in one place, assist in creating dynamic web pages, and allow for quick and easy business updates to be made, making a website as effective and secure as possible.
There are two different types of content management software solutions, which are as follows:
Content publishing window in WordPress Software (Source)

Most content management software tools have the following features in common:

Before purchasing a content management system, you should determine which buyer category you’re in so you can choose the right tool. The majority of buyers fall into the following categories:



Here’s a market trend to keep in mind when selecting a CMS tool for your business:
Note: The application selected in this article is an example to show a feature in context and is not intended as an endorsement or recommendation. It has been obtained from sources believed to be reliable at the time of publication.
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Funding will add new features including payments and lead acquisition, increase support and grow team
SAN FRANCISCO, Sept. 13, 2022 /PRNewswire/ — Roofr, the all-in-one roofing software that allows roofers to offer estimates instantly, measure roofs via aerial imagery, and create visually stunning proposals, has announced the completion of a $12 million Series A funding round. This funding round included past participants Bullpen Capital and Crosslink Capital, along with new investors K5 Global, Vertical Venture Partners, Interplay, Ace & Co, and 12BF. This new $12 million investment will bring the total funding raised to $19 million.
The latest funding round will help Roofr build a robust end-to-end experience for roofers globally, by providing professionals with a simple way to manage their projects and speed up their ability to help their customers. With roofers’ biggest challenges in mind, Roofr intends to add features including payments and lead acquisition, solidify new partnerships for better integrations, increase support hours, and double their team.
“Roofing is an industry that prides itself on craftsmanship and precision. We want to ensure that roofing contractors have the most advanced software to measure, estimate and build winning project proposals, helping them to save time, grow their profits, and scale fast,” said Richard Nelson, CEO of Roofr. “As a third-generation roofer, I understand the pain industry professionals go through on a day-to-day basis running their business. From having to drive out to a home to get measurements in person, to creating pen and paper proposals. I started Roofr to solve these problems and build software for roofers, by roofers. ”
Since Roofr announced its seed funding in 2021, they’ve launched new features such as proposals and an instant estimator which allows roofers to provide roofing estimates in seconds. Motivated by their customers’ feedback, Roofr has measured over 1.5 million roofs and saved roofers millions of dollars through streamlining the sales process. “Roofr has a ton of amazing features,” said Chris Schoen, CEO of Schoen Roofing. “Proposals have helped me close more jobs by providing very clean looking quotes for my customers.”

Along with growing its team and suite of features, Roofr is focusing on strategic partnerships and integrations that will significantly benefit its users. Roofr recently announced its partnership with CompanyCam, which allows roofers the ability to connect images and notes from in-person site visits with digital sales solutions.
“We’re looking forward to helping Roofr continue to grow market share in the roofing contractor industry with this new round of funding,” said Brad Corona, Managing Director of Vertical Venture Partners. “We always look to partner with entrepreneurs who understand their industry vertical deeply, and Roofr is the epitome of that thesis.”
To learn more about Roofr watch the product overview here, and meet the team here.
Built by roofers for roofers, Roofr is a SaaS platform that’s an all-in-one sales toolbox for roofing contractors. The company was founded by a third-generation roofer with a vision to build the most trusted roofing platform in the world. Roofr gives roofing contractors everything they need to save time, money and close more business. They offer instant estimating tools that qualify leads in seconds, aerial images to generate highly accurate roof measurement reports and proposal software that customers can e-sign with a click.
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Open source designs simplify AI development for solutions across healthcare, manufacturing, retail and other industries.
SANTA CLARA, Calif.–(BUSINESS WIRE)– What’s New: Intel has released the first set of open source AI reference kits specifically designed to make AI more accessible to organizations in on-prem, cloud and edge environments. First introduced at Intel Vision, the reference kits include AI model code, end-to-end machine learning pipeline instructions, libraries and Intel oneAPI components for cross-architecture performance. These kits enable data scientists and developers to learn how to deploy AI faster and more easily across healthcare, manufacturing, retail and other industries with higher accuracy, better performance and lower total cost of implementation.
“Innovation thrives in an open, democratized environment. The Intel accelerated open AI software ecosystem including optimized popular frameworks and Intel’s AI tools are built on the foundation of an open, standards-based, unified oneAPI programming model. These reference kits, built with components of Intel’s end-to-end AI software portfolio, will enable millions of developers and data scientists to introduce AI quickly and easily into their applications or boost their existing intelligent solutions.”
–Wei Li, Ph.D., Intel vice president and general manager of AI and Analytics
About AI Reference Kits: AI workloads continue to grow and diversify with use cases in vision, speech, recommender systems and more. Intel’s AI reference kits, built in collaboration with Accenture, are designed to accelerate the adoption of AI across industries. They are open source, pre-built AI with meaningful enterprise contexts for both greenfield AI introduction and strategic changes to existing AI solutions.
Four kits are available for download today:
Download free on the Intel.com AI Reference Kits website. The kits are also available on Github.
Why It Matters: Developers are looking to infuse AI into their solutions and the reference kits contribute to that goal. These kits build on and complement Intel’s AI software portfolio of end-to-end tools and framework optimizations. Built on the foundation of the oneAPI open, standards-based, heterogeneous programming model, which delivers performance across multiple types of architectures, these tools help data scientists train models faster and at lower cost by overcoming the limitations of proprietary environments.
What’s Next: Over the next year, Intel will release a series of additional open source AI reference kits with trained machine learning and deep learning models to help organizations of all sizes in their digital transformation journey.
More Context: oneAPI Dev Summit for AI | Intel oneAPI | Intel AI Tools
About Intel
Intel (Nasdaq: INTC) is an industry leader, creating world-changing technology that enables global progress and enriches lives. Inspired by Moore’s Law, we continuously work to advance the design and manufacturing of semiconductors to help address our customers’ greatest challenges. By embedding intelligence in the cloud, network, edge and every kind of computing device, we unleash the potential of data to transform business and society for the better. To learn more about Intel’s innovations, go to newsroom.intel.com and intel.com.
Notices & Disclaimers
¹Predictive Utility Analytics Reference Kit, measured on June 29, 2022. HW Configuration: Microsoft Azure Standard D4_v5, OS: Ubuntu 20.04.4 LTS (Focal Fossa), 8 X Intel® Xeon® Platinum 8370C CPU @ 2.80GHz, 2 threads/core, 4 cores/socket, 1 socket. SW Configuration: Config 1 (Python v3.9, Scikit-learn v 1.0.2, XGBoost v0.81), Config 2 (Intel® Distribution for Python 3.9.12 2022.0.0, Scikit-learn 0.24.2, Intel® Extension for Scikit-learn 2021.5.1, XGBoost 1.4.3, daap4py 2021.6.0). Additional details at https://github.com/oneapi-src/predictive-health-analytics. Results may vary.
²Visual Quality Inspection Reference Kit, measured on June 29, 2022. HW Configuration: Microsoft Azure Standard D4_v5, OS: Ubuntu 20.04.4 LTS (Focal Fossa), 4 X Intel® Xeon® Platinum 8370C CPU @ 2.80GHz, 2 threads/core, 2 cores/socket, 1 socket. SW Configuration: Config 1 (PyTorch v1.8.0), Config 2 (Intel® Extension for PyTorch v1.8.0, Intel® Neural Compressor v1.12, Intel® Distribution of OpenVINO Toolkit 2021.4.2). Additional details at https://github.com/oneapi-src/visual-quality-inspection. Results may vary.
³Customer Chatbot Reference Kit, measured on June 22, 2022. HW Configuration: Microsoft Azure Standard D4_v5, OS: Red Hat Enterprise Linux Server 7.9, 4 X Intel® Xeon® Platinum 8370C CPU @ 2.80GHz, 2 threads/core, 2 cores/socket, 1 socket. SW Configuration: Config 1 (PyTorch v1.11), Config 2 (PyTorch v1.11.0, Intel® Extension for PyTorch v1.11.200, Intel® Neural Compressor v1.12). Additional details at https://github.com/oneapi-src/customer-chatbot. Results may vary.
⁴Intelligent Indexing Reference Kit, measured on June 22, 2022. HW Configuration: Amazon AWS m6i.xlarge, OS: Red Hat Enterprise Linux Server 7.9, 4 X Intel® Xeon® Platinum 8370C CPU @ 2.80GHz, 2 threads/core, 2 cores/socket, 1 socket. SW Configuration: Config 1 (Pandas, Scikit-learn), Config 2 (Intel® AI Analytics Toolkit v 2021.4.1, Intel® Extension for Scikit-learn, Intel® Distribution of Modin). Additional details at https://github.com/oneapi-src/intelligent-indexing. Results may vary.
Performance varies by use, configuration and other factors. Learn more at www.Intel.com/PerformanceIndex.
Results may vary. Performance results are based on testing as of dates shown in configurations and may not reflect all publicly available updates.
No product or component can be absolutely secure.
Your costs and results may vary.
Intel technologies may require enabled hardware, software or service activation.
Intel does not control or audit third-party data. You should consult other sources to evaluate accuracy.
© Intel Corporation. Intel, the Intel logo and other Intel marks are trademarks of Intel Corporation or its

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Document control helps manufacturers keep their documents in check. Organizations use document control software to manage structured documents used in the design, development and manufacturing of products, throughout their entire lifecycles.
In other words: Document control defines manufacturing workflows and recognizes the roles and responsibilities of everyone involved.
Document management is another beast. While it shares many of the same features and functions as document control, such as storing, locating, updating, tracking and sharing documents, it does so in a broader sense. Popular productivity tools such as SharePoint or OpenText are examples of document management solutions.

Document control systems are suitable for specific organizations, such as those functioning in regulated industries. The manufacturing field, where compliance is essential, has come to rely on document control systems for this reason.
Here are typical ways organizations utilize document control.

Document control software is the crux of the system. It consolidates and simplifies all compliance-related document processes and workflows. It automates critical processes that can otherwise be tedious, such as reviewing, approval, distribution, retrieval, and more. Instead of leaving room for human error, this system manages important documents while tracking all revisions to simplify compliance requirements and audits.
Its centralized, digital nature makes it handy when organizations lose data or experience interruptions, as well.
Document control software automates critical document management processes, which ultimately helps organizations to save time and reduce expenses.
It systematizes essential document management processes, thwarting errors and centralizing access to important company forms, reports, checklists and more.
Here are some of the ways document control software can help manufactures stay organized and meet important regulations:

Darryl Seland is Editor-in-Chief of Quality magazine. He can be reached at selandd@bnpmedia.com.

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How to install the open-source TaskCafe project management system
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Maybe you don’t need an expensive project management tool, and you want something you can host on your own servers. Try this TaskCafe project management software.
Solid project management can make a workflow far more efficient and effective. But in order to manage projects, you need software to help you out. You can certainly attempt to manage those projects with a spreadsheet or Google Document, but as they start to scale, you’ll find those tools fall very short.
That’s why you turn to project management software. When you start looking for such a platform, you’ll find an abundance of titles and services available. Some of those project management tools are found in third-party services that are hosted outside of your company’s data center. For some companies and projects, that’s a fine solution. But what if some of your projects are of a more sensitive nature and you don’t want to chance someone gaining access to view your kanban boards or Gantt Charts? If that sounds like a concern of yours, then you should consider installing a project management tool in your data center.
SEE: Checklist: How to manage your backups (TechRepublic Premium)
One such tool for that is TaskCafé. This open-source project management platform might not have the massive feature list of Asana, Trello or monday, but it does a great job with the basics. The feature list includes the likes of:
TaskCafé is free to install and can be done via Docker or source. I’m going to walk you through the process of installing this project management tool on Ubuntu Server 20.04, via Docker.
To pull this off, you’ll need a running instance of Ubuntu Server 20.04 and a user with sudo privileges. That’s it … let’s get our project management on!
The first thing we’re going to do is install Docker and the various dependencies required for TaskCafé. Log into your Ubuntu instance and install the first dependencies with the command:
sudo apt-get install ca-certificates curl gnupg lsb-release git -y
Add the Docker GPG key with:
curl -fsSL https://download.docker.com/linux/ubuntu/gpg | sudo gpg --dearmor -o /usr/share/keyrings/docker-archive-keyring.gpg
Add the necessary repository with:
echo "deb [arch=$(dpkg --print-architecture) signed-by=/usr/share/keyrings/docker-archive-keyring.gpg] https://download.docker.com/linux/ubuntu $(lsb_release -cs) stable" | sudo tee /etc/apt/sources.list.d/docker.list > /dev/null
Install the Docker engine with:
sudo apt-get update
sudo apt-get install docker-ce docker-ce-cli containerd.io -y
We’ll also need the docker-compose command, which can be installed with:
sudo apt-get install docker-compose -y
Add your user to the docker group with:
sudo usermod -aG docker $USER
Log out and log back in for the changes to take effect.
With all of the dependencies out of the way, we can now install TaskCafé. Clone the necessary Git repository and change into the newly-created directory with:
git clone https://github.com/JordanKnott/taskcafe && cd taskcafe
Deploy TaskCafé with:
docker-compose -p taskcafe up -d
In less than a minute, the container will deploy and you’re ready to access the web-based interface.
Open a web browser and point it to http://SERVER:3333/register (Where SERVER is the IP address or domain of the hosting server). You should be greeted with the user registration screen (Figure A).
Figure A
After creating your user, you’ll be sent to the main TaskCafé page (Figure B), where you can start configuring your project manager to serve your company.
Figure B
Congratulations, you now have a working project management platform that should help you better control the workflow of all sizes of projects.
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CHARLESTON, S.C., Sept. 12, 2022 /PRNewswire/ — Blackbaud BLKB, the world's leading cloud software company powering social good, has been named to Quartz's ranking of the Best Companies for Remote Workers 2022. Blackbaud is one of the top 20 large companies that made the list and is the largest company on the list. 
"Blackbaud officially transitioned to a remote-first workforce approach in November 2021, so we are thrilled to receive this recognition ahead of our one-year mark," said Margaret "Maggie" Driscoll, chief people and culture officer, Blackbaud. "Together, with our customers, the work we do impacts millions of lives. That's why we work so hard, and why it's so important to us that our culture is one that promotes success for all."
"Companies at the vanguard of remote work helped show everyone else how to do it. Now we are seeing their best practices replicated across industries, at companies of all sizes," said Quartz executive editor Heather Landy. "The companies on our ranking are putting their remote policies to use as a recruiting and retention play, as a tool for diversifying their talent pool, and as a performance strategy. Our second annual ranking honors businesses that have gone above and beyond in ensuring that their remote workers have the tools they need, from technology stipends to wellness perks, to do their jobs effectively."
Blackbaud's remote-first workplace culture is focused on:
Over the past year, Blackbaud has also been named one of America's Most Responsible Companies by Newsweek, one of America's Best Mid-Size Employers by Forbes, and one of America's Best Employers by State by Forbes.
Quartz's Best Companies for Remote Workers, now in its second year, is an opt-in global ranking to recognize employers that are setting the standard for distributed work. The list is determined by employer and employee surveys conducted by the Best Companies Group, with program advisory partner Doist. Employee survey participation is optional and confidential.

Learn more about careers at Blackbaud here.
About Blackbaud
Blackbaud BLKB is the world's leading cloud software company powering social good. Serving the entire social good community—nonprofits, higher education institutions, K–12 schools, healthcare organizations, faith communities, arts and cultural organizations, foundations, companies and individual change agents—Blackbaud connects and empowers organizations to increase their impact through cloud software, services, expertise and data intelligence. The Blackbaud portfolio is tailored to the unique needs of vertical markets, with solutions for fundraising and CRM, marketing, advocacy, peer-to-peer fundraising, corporate social responsibility (CSR) and environmental, social and governance (ESG), school management, ticketing, grantmaking, financial management, payment processing and analytics. Serving the industry for more than four decades, Blackbaud is a remote-first company headquartered in Charleston, South Carolina, with operations in the United States, Australia, Canada, Costa Rica and the United Kingdom. For more information, visit  www.blackbaud.com or follow us on Twitter, LinkedIn, Instagram and Facebook.
About Quartz Media
Quartz is a digitally native news organization with a mission to make business better. Our journalists around the world specialize in analysis of the global economy for an audience of purpose-driven professionals. We help our readers discover new industries, new markets, and new ways of doing business that are more sustainable, innovative, and inclusive. Quartz is the top business publication for global executives ages 25-45, and we have been a pioneer in premium, mobile-first, native advertising experiences since our founding in 2012.
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Except for historical information, all of the statements, expectations, and assumptions contained in this news release are forward-looking statements that involve a number of risks and uncertainties, including statements regarding expected benefits of products and product features. Although Blackbaud attempts to be accurate in making these forward-looking statements, it is possible that future circumstances might differ from the assumptions on which such statements are based. In addition, other important factors that could cause results to differ materially include the following: general economic risks; uncertainty regarding increased business and renewals from existing customers; continued success in sales growth; management of integration of acquired companies and other risks associated with acquisitions; risks associated with successful implementation of multiple integrated software products; the ability to attract and retain key personnel; risks associated with management of growth; lengthy sales and implementation cycles, particularly in larger organization; technological changes that make our products and services less competitive; and the other risk factors set forth from time to time in the SEC filings for Blackbaud, copies of which are available free of charge at the SEC's website at www.sec.gov or upon request from Blackbaud's investor relations department. All Blackbaud product names appearing herein are trademarks or registered trademarks of Blackbaud, Inc.

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June 16 2022
Microsoft has unveiled Viva Sales, the first role-based module in the Viva lineup. Viva Sales is a sales experience tool that looks at data and relationships across CRM, Office 365 apps and content, and Teams to assist sellers with advice and context.
“Viva Sales is a companion of any CRM system,” said Emily He, CVP of Microsoft Business Applications, in a statement. The product “captures valuable customer engagement data, intelligently automates data collection, delivers real-time insights to customer interactions, and recommends next-best actions all the way to closing the deal. It also gives sales management a more holistic view of what’s happening in each account, so they can better manage and forecast their sales results,” she added.
Microsoft plans to launch Viva Sales in Q4 2022. It will integrate with Dynamics 365 Sales as well as other CRMs, according to Microsoft. 
See also:
According to Microsoft, the new module of Viva aims to address pain points like data entry, gathering customer engagement data stored in documents, and reducing administrative work.

As the editor of MSDynamicsWorld.com, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at jgumpert@msdynamicsworld.com.
Prior to co-founding MSDynamicsWorld.com, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.
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Driven by market demand for efficiency and cost savings, the largely traditional legal industry is increasingly adopting legal technology to improve processes. Implementing a law practice management software (LPM) can help law firms minimize administrative tasks and spend more time practicing law and meeting client demand. 
There are many moving parts to adopting new software and processes in a law firm. Once you’ve done your research and landed on viable options, getting the staff’s buy-in to the new law practice management platform is essential. Without sufficient onboarding and training, law firms won’t get the full return on investment or leverage the features to run their practice as efficiently as possible.
While introducing any new software comes with an adjustment period, with the right law practice management provider, resources, and training — your firm can begin using any system in no time at all. Here are a few tips to make the process smooth for your entire team.
The first step in successful implementation of law practice management software is getting the entire staff on board. Even occasional users should be involved in training so that they know how to use the software as the situation dictates. When lawyers and staff understand the value of legal technology and how it benefits them, they’re more likely to commit to learning and understanding it.
Clarifying the current inefficiencies that the software aims to solve shows law firm staff how their jobs become easier after the training process. You could provide real-life examples of pain points that impact specific members or departments to drive buy-in. For instance, if your firm struggles with document management, you can showcase how a cloud-based LPM safely stores all documents in one location and can be accessed from anywhere. Documents can be tied to a specific matter or contact, so you can quickly access a document when you’re working under that screen. 
No matter how intuitive, there will be bumps along the way that can cause delays or frustration among staff. Your law firm should prepare for and communicate with clients about the changes and potential delays that could impact them. This is where an LPM provider can support your law firm through the onboarding process. 
Law firms should also have a clear idea of the problems they’re looking to solve and the goals they want to achieve with the software. Law practice management software is simply a resource to enhance workflow and efficiency, but it can’t do it on its own.
Training should never be a one-time event. As staff members gain skills and navigate features, they will need to practice them to become more comfortable with the platform. This doesn’t have to be time-consuming – just 10 or 15-minute training sessions with hypothetical scenarios can build the skills necessary to use the software regularly.
Most importantly, hypothetical scenarios and practice sessions allow staff to make mistakes and learn from them without compromising important cases or impeding the business process. They won’t be nervous about experimenting and learning with low stakes.
Incorporate training sessions during weekly or quarterly meetings. You can even host a lunch and learn session or provide an incentive for participating. Generating morale (and rewards) around training will make it feel less like work. 
Law practice management software vendors should provide resources and training for law firm employees. 
An open channel of communication is necessary to empower staff and ensure the platform is the right fit for the firm. Leaders can give feedback on progress, but it’s important that staff can also share their concerns or limitations with the software as well. The platform won’t be beneficial if the staff isn’t comfortable using it, so feedback is an opportunity for law firms to evaluate their different software options.
Feedback sessions should be structured, however. Examples may include meetings to discuss progress, a dedicated email to submit feedback and questions, or a digital suggestion box specific to the platform. 
Legal technology consultants with a certification in law practice management software are available to assist firms with the onboarding and training process. These consultants can support law firms with migration, implementation, and customization to ensure the software is used to its fullest.
Typically, legal consultants begin by understanding the needs of the firm and develop a strategy to implement new technology with minimal friction. If the training process is overwhelming or challenging, having a consultant can help firms save time, money, frustration, and downtime.
Whether a law firm conducts training on its own or brings in a consultant, the process should be systemized for future training. Software is constantly updated with new features and capabilities that will need some training to learn, and new hires will need to be trained on the software as part of their onboarding.
With systems in place, leaders and staff can prioritize processes, time, and budget to improve or execute new ideas and improve both the staff and the value of the technology in the firm.
As the staff and lawyers learn the software, they will experience small wins. All of these wins should be celebrated throughout the firm to instill the value of the technology and boost engagement.
For example, law firms can send out firm-wide emails to showcase positive results staff has experienced since implementing the new platform. Whether a process was created, or a staff member noticed a reduction in time spent on tasks that used to take hours, that should be a cause for celebration. 
Law practice management is ever-evolving with product updates, webinars, and training materials that continue well after the initial implementation. These updates are important for lawyers and staff to take advantage of new features, and learn how they can positively impact their day-to-day work.
Implementing new legal technology can be overwhelming for law firm staff, but once the real-world benefits are realized, staff can appreciate the time spent on training.
About this Author
Nina Lee is the Senior Marketing Manager at PracticePanther, an all-in-one law practice management software company. She leads the marketing department to create engaging campaigns that help legal professionals understand the power of legal technology.
 

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