content services platform – TechTarget
A content services platform is cloud-based SaaS software that enables users to create, share, collaborate on and store text, audio and video content. Content services platform (CSP), not to be confused with cloud service provider, is a relatively new term that is gaining acceptance as a successor to enterprise content management (ECM) software.
Several prominent vendors — notably Box, Hyland and Nuxeo — use the term, or variants such as content services to describe their software.
Also, tech analyst firm Gartner formally declared in 2017 that it would henceforth use CSP instead of ECM to identify vendors and their services in what Gartner described as a fast-growing market.
One way of explaining the evolution to content services platforms from ECM systems is that the newer concept of delivering content services reflects a shift from self-contained systems and repositories to open services, according to Gartner.
A content services platform expands the range of what an ECM has traditionally done from handling documents to managing more diverse forms of data.
In contrast to ECM systems and their main function of storing content in the enterprise, content services platforms are designed for active use of content data by individuals, workgroups and teams across the extended enterprise. In addition to internal employees, partners, contractors and others can interact with the enterprise through a CSP.
Security capabilities of a content services platform can easily extend to external third parties.
CSPs also are defined by their emphasis on services and microservices and can be installed either as a product suite or as separate applications with common APIs and repositories.
Also, CSPs serve a variety of parties, including users, systems and applications.
Common capabilities include the following:
Many of the vendors with products in the CSP category have simply expanded their ECM products and spun them into service-oriented architecture platforms with integrated content-related services and microservices, content repositories and tools.
Content services platform vendors include OpenText, Microsoft, IBM, M-Files, Oracle, Alfresco, Laserfiche, Newgen Software, Micro Focus, iManage, Fabasoft and Objective.
Editor’s note: This article was written by Shaun Sutner in 2018. TechTarget editors revised it in 2022 to improve the reader experience.
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