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Gerta Zaimi
On Sept. 7, Albanian Prime Minister Edi Rama announced in a video statement that a series of damaging hacks of the country’s critical digital infrastructure earlier that summer had been attributed to the Islamic Republic of Iran (IRI), and as a result, his government was terminating diplomatic relations with the Tehran — arguably one of the most profound responses that a sovereign state might take to a cyberattack. Iranian foreign ministry spokesperson Nasser Kanaani condemned Tirana’s decision as “unfounded,” adding that it “only serves the American and Israeli conspiracy.”
But undercutting Kanaani’s denial, just three days later, an Iranian-linked group of hackers calling itself HomeLand Justice targeted a restricted database administered by the Albanian police, before posting the ransacked information to Telegram over the coming weeks.
On Sept. 19, a dozen days after Albania broke off diplomatic relations with the IRI, HomeLand Justice published on its Telegram channel a 47-page document of stolen data. The file contained personal identifying information as well as records of the border crossings of the former general director of the State Police of Albania (Policia e Shtetit), Gladis Nano, and his family.
Less than a month later, on Oct. 3, the same group of cyber actors released another voluminous document, this one over 1.7 gigabytes in size, which exposed 300 identities of persons suspected of criminal acts in Albania. That data dump strongly suggested the hackers had broken into Albania’s sophisticated police communication system called Memex, raising strong concerns about national data protection measures.
More periodic leaks followed. On Oct. 19, the hackers published a file linked to the director of Albanian intelligence, Helidon Bendo, that contained 17 years’ worth of data (2005-2022) from the government’s Total Information Management System (TIMS), again exposing logged entries and exits at the state border. On Nov. 2, the group raised the stakes again by releasing the identities and personal details of 600 Albanian intelligence officers, including their names, emails, and phone numbers. Six days afterward, HomeLand Justice released a video of an Albanian intelligence operation in collaboration with the State Police, which featured footage of then-police chief Nano.
As the Albanian prime minister’s Sept. 7 statement made clear, the early autumn cyberattacks and leaks were not the first time that HomeLand Justice made itself known in the country. Previously, its affiliated hackers had stolen correspondence between ministries, embassies, and even Prime Minister Rama’s emails with Albanian citizens. Each time, the group made these public on Telegram. And on July 15, the offensive cyber actor tweeted that it was planning to carry out cyberattacks against Albania’s digital development and administration body, the National Agency for Information Society (AKSHI). After those summer-time incidents, Albania hired American cybersecurity and software companies Mandiant and Microsoft to investigate.
Iran caught red-handed
Mandiant’s and Microsoft’s reports as well as a separate investigation by the United States’ Federal Bureau of Investigation (FBI) and the Cybersecurity and Infrastructure Security Agency (CISA) all came to the same conclusion: Iranian state cyber “actors” — identified as HomeLand Justice — had taken down the websites and services of the government of Albania in July 2022. Mandiant experts believe that the individuals who carried out these attacks wanted to retaliate against the Albanian government for sheltering the Mujahedin e-Khalq (MEK), an Iranian opposition group currently residing in Manëz, Albania.
The FBI-CISA’s report, in turn, reveals that Iranian proxies apparently gained initial entry into the Albanian state network approximately 14 months before launching its devastating cyberattack last summer. The hackers then maintained continuous access to the network.
Experts in the cybersecurity field assess the IRI’s cyberwarfare capabilities as highly effective, even in comparison to traditionally more sophisticated powers like China, Russia, Israel, or the U.S. And like many of these other powers, Iran’s approach in this domain has been to rely on proxy actors to achieve strategic objectives. It has regularly responded to sanctions or perceived provocations through cyberattack campaigns. Indeed, both of these modus operandi were visible in the case of Albania, which is guilty in the Iranian authorities’ eyes for the accommodations this Balkan country has been giving to the MEK.
MEK and Albania
The MEK was founded in Iran in 1965 by radical Iranian students whose shared ideology combined Marxism and Islam. Between 1980 and 1981, the organization gained popular support and emerged as a political-militant opposition force to the new theocratic regime, at which point its adherents were forced to seek exile abroad, eventually ending up in Saddam Hussein’s Iraq, amidst the Iran-Iraq war (1981-1988).
Under intense lobbying from the group and in return for renouncing violence, the United States removed the MEK from its list of terrorist organizations in 2012, where it had been since 1997. Following Saddam’s toppling, the MEK needed to be pulled out of Iraq. The U.S. asked several countries to offer asylum to the group, including Romania. But worried about the possible security consequences involved, Bucharest demurred, prompting Washington and the United Nations to turn to Tirana.
The Albanian government publicly disclosed parts of this deal in March 2013. In agreement with the American authorities, the transfer to Albania of more than 2,000 Iranian mujahedin began in 2016. Soon thereafter, the MEK built the “Ashraf 3” camp in the Manëz area, between Tirana and Durrës.
Undoubtedly, the MEK’s arrival and regrouping in the small Balkan state could not pass without consequences. Giving shelter to the largest Iranian opposition faction, which presents itself as a future government-in-exile, organizes annual political summits, and allegedly carries out cyberattacks against the IRI, automatically pitted Tirana in a diplomatic dispute with Tehran. Over the years, this conflict metastasized, including into the theater of cyberwar.
The consequences of Albania’s hospitality
After Albania severed diplomatic relations with the IRI in early September, Iran’s foreign ministry stated that the charges leveled against the Islamic Republic would “give full support to a terrorist sect,” referring to the MEK, which “continues to play a role as one of America’s tools in perpetrating terrorist acts, cyberattacks” against Iran.
This implicitly served as an admission of guilt by Tehran for the summer-time cyberattacks as well as confirmed the reason behind them. In fact, Iranian covert activities against Albania had been growing for years since the arrival of the MEK to the Balkan country.
In 2018, Albania expelled Gholamhossein Mohammadnia, then the Iranian ambassador to Tirana, and Mostafa Roudaki, the station chief of the Iranian Ministry of Intelligence and Security (MOIS), describing them as “undesirable elements” involved in “illegal actions against [Albanian] national security.” In 2020, other evictions took place. Two diplomats of the Iranian embassy, ​​Mohammad Ali Arz Peimanemati and Seyed Ahmad Hosseini Alast, were forced to leave Albania and declared persona non grata.
That same year, Danial Kassrae, an Iranian with Italian citizenship, was deported from Albania, accused of espionage on behalf of MOIS to gather information on the MEK. In October 2020, Albanian authorities arrested Iranian citizen Bijan Pooladrag on five charges related to terrorism and tampering with computer data. Last week, Pooladrag was sentenced to 15 years in prison. He was declared guilty of the charge of financial actions with persons or organizations related to terrorism and of participating in a terrorist organization.
In 2021, three Iranian journalists, Mohammad Alavi-Gonabadi, Firouz Baghernejad, and Mohammad Heydar Allauddin, were deported from Albania. All three supposedly worked for MOIS and sought to gather information on the MEK.
In July 2022, the Albanian Special Anti-Corruption Structure (Struktura e Posaçme Anti-Korrupsion, SPAK), an independent judicial entity tasked with investigating high-level corruption and organized crime, at the request of the Special Prosecutor’s Office, detained and interrogated 20 Iranians, all former MEK members, for espionage in the service of the Iranian regime.
Additionally, the annual MEK summit, scheduled to be held later that same month, on July 23-24, at Camp Ashraf 3 in Manëz, was postponed (finally held on Sept. 5) due to an apparent threat of a terrorist attack against the proceedings. The decision was motivated by the Albanian government’s recommendation as well as a July 21 warning from the U.S. embassy that the IRI was allegedly planning to violently disrupt the event. A few days later, the Iranian news agency Fars, which is associated with the Islamic Revolutionary Guard Corps (IRGC), asserted that Iran could attack the MEK in Albania with drones and missiles.
Evidence of Iran’s special operations targeting Albania continued to mount over the following weeks. In August, the Albanian police detained Batool Soltani and her husband, Afshin Kalantari, the former holding dual Iranian-German citizenship, and held them for 72 hours before deporting them to Germany. Albanian police identified them as a national security risk and suspected them of trying to carry out terrorist attacks in the country.
Soltani and Kalantari had come at the invitation of the Association for the Support of Iranians Living in Albania (ASILA), a Tirana-based organization founded in November 2021 that claims to assist former MEK members who left the group as well as to promote cultural exchange between Iran and Albania. However, Albanian authorities have long suspected ASILA of creating an agent network with the goal of obtaining detailed information about MEK members living in the camp in Manëz. At the same time, SPAK is actively investigating ASILA’s ties to the Iranian government. Indeed, ASILA’s own activities are conspicuously promoted online by the Nexhat Association, an organization based in Tehran whose stated aim is “rescuing comrades who are still subjectively and even objectively enslaved by this Organization [the MEK] and to help their suffering families.”
Conclusion
Going forward, Iran’s attacks on Albania can be expected to continue but probably at a lower intensity. This is mainly because Iranian intelligence has lost much of its presence on the ground following the closure of the IRI embassy — a presence built up and cultivated over three decades and one that local proxy networks cannot replace. The main weapon left in Tehran’s hands is, thus, hacking and sabotage of national computer networks.
Albania became an Iranian target in the first place because it agreed to host the Iranian opposition group MEK on its territory, because it is an enthusiastic member of the North Atlantic Treaty Organization (NATO) — which Supreme Leader Ali Khamenei notably vilified last summer, in the presence of Russian President Vladimir Putin — and because Tirana steadfastly stands as one of the key supporters of American interests in the Western Balkans, where the IRI seeks to pursue both covert and overt interests.
Consequently, Albania needs more support in the cybersecurity realm from the U.S. and its allies not only financially but also in terms of improving its domestic knowledge and technology base. Undoubtedly, the Alliance has taken this year’s cyberattacks against Albania seriously, as emphasized in a Sept. 8 statement by the North Atlantic Council: “We will continue raising our guard against such malicious cyber activities in the future, and support each other to deter, defend against and counter the full spectrum of cyber threats, including by considering possible collective responses.”
So long as Albania remains in Tehran’s sights, the country will continue to depend on allied support in the cyberwarfare space.
 
Gerta Zaimi researches International Relations, the Middle East, and the Balkans at the Centro Interdipartimentale di Studi Strategici, Internazionali e Imprenditoriali (CSSII), Università di Firenze, in Italy
Photo by YUKI IWAMURA/AFP via Getty Images
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Powerland, a leading IT infrastructure provider in Canada and a Xerox Business Solutions Company, has been named Canada HPE GreenLake Partner of the Year 2022 from Hewlett Packard Enterprise (HPE) as part of the broader HPE Partner of the Year Awards program.  
Hewlett Packard Enterprise (HPE) announced the winners of the HPE Partner of the Year Awards 2022 in recognition of HPE partners who exemplify commitment and success in delivering value to their customers on their digital transformation journey. This recognition has been given to HPE partners who have achieved exceptional results in financial performance, innovative solutions and meaningful business results. 
“We’re proud that Powerland has been recognized as a strong partner for its infrastructure as a service through HPE GreenLake, which showcases our ability to enhance business outcomes for our growing network of customers,” said Martin Bachant, president, Xerox Canada. “While companies are faced with an increasingly complex suite of services as they continue to prioritize IT services that support and scale their operations, Powerland is committed to managing the technology so that companies can focus solely on managing their business. We are honored that HPE has recognized Powerland’s leadership position in this important category.” 
Xerox acquired Powerland in February 2022 as part of a larger strategy to expand the company’s IT services in North America. Powerland joins Xerox as a Xerox Business Solutions company focused on providing cloud, cyber security, end user computing and managed services locally to clients. Under the Xerox umbrella, Powerland has continued to serve as a strategic partner to HPE, helping to empower customers through efficient solutions that help them meet their business goals and deliver better customer experience. 
“The HPE portfolio and specifically GreenLake has provided a strong complimentary suite of solutions to Powerland’s go to market strategy,” said Ashley Penner, chief executive officer, Powerland.  “We continue to focus on our ‘as a service’ offerings to provide our customers with leading edge technology that can be operationalized and managed on their behalf.”   
“It is an honor to celebrate the winners of the HPE Partner Awards this year as the channel once again has shown the ability to adapt, transform and grow together.” said George Hope, Worldwide Head of Partner Sales, HPE. “Our partner ecosystem remains at our core, and the winners of the partner awards this year have best demonstrated success through partnering with HPE as one team. HPE remains committed to delivering the best partner experience with opportunities for all partners to grow and succeed with us.” 
HPE Partner Awards winners were announced at the HPE Partner Growth Summit that took place on June 27th. A full list of this year’s winners can be found here. 
Learn more about Powerland here and all of Xerox Business Solutions’ offerings here.
About Xerox Holdings Corporation (NASDAQ: XRX) 
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at xerox.com.  
About Hewlett Packard Enterprise  
Hewlett Packard Enterprise (NYSE: HPE) is the global edge-to-cloud company that helps organizations accelerate outcomes by unlocking value from all of their data, everywhere. Built on decades of reimagining the future and innovating to advance the way people live and work, HPE delivers unique, open and intelligent technology solutions as a service.  With offerings spanning Cloud Services, Compute, High Performance Computing & AI, Intelligent Edge, Software, and Storage, HPE provides a consistent experience across all clouds and edges, helping customers develop new business models, engage in new ways, and increase operational performance. For more information, visit: www.hpe.com  
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Sunshine and clouds mixed. High 48F. Winds SSW at 5 to 10 mph..
Clear to partly cloudy. Low 34F. Winds light and variable.
Updated: December 28, 2022 @ 8:17 am
The Whip Around Wallet is a document storage and management solution for Fleet Managers and Drivers that’s available on web and mobile.

The Whip Around Wallet is a document storage and management solution for Fleet Managers and Drivers that’s available on web and mobile.
CHARLOTTE, N.C.–(BUSINESS WIRE)–Dec 1, 2022–
Whip Around launches new document management solution for Fleet Managers and Drivers, a move designed to improve compliance and ensure their drivers are road ready at all times.
This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20221201005035/en/
The Whip Around Wallet is a document storage and management solution for Fleet Managers and Drivers that’s available on web and mobile. (Photo: Business Wire)
Poorly managed or missing documentation consistently features in the top roadside enforcement violations each year with in-cab documents relating to the driver and asset prone to damage, expiration or misplacement. Companies are liable for the actions of their employees, and can be held accountable if a non-compliant driver is operating an asset or unable to produce the required paperwork during a roadside check. With so much paperwork involved, it’s a challenge for drivers to store and manage it easily on the go, often putting themselves under the risk of scrutiny.
Steve Keppler from Scopelitis Transportation Consulting emphasized the growing issue of paper-based record keeping and FMCSA compliance, “Fleets that use paper-based recordkeeping tend to have more challenges recording data, maintaining records, missing important deadlines, locating proper records on request, and easily identifying compliance gaps in documents and dates. Using an electronic system addresses all of these weaknesses. It helps carriers be proactive to keep them compliant and identify issues early on before they become a problem.”
Whip Around Wallet is available on web and mobile. Documents are safely stored in the cloud and they can be tagged, making it quick and easy for drivers to access all the documentation that they need while out on the road. Accessibility is critical to document management, but the real value of Wallet lies in the ability to set expiration dates, renewal notifications and retention sunset reminders on documents. This dramatically lowers the risk of not meeting compliance requirements and the cost that goes along with it.
“It definitely helps our drivers remain compliant. It’s really easy to use, and made us a lot more organised. We can check that we’ve got all the required paperwork, and if we’re missing something from one truck we can grab it ” – Ryan Weinstein from M&M Waste.
A range of documentation can be stored in Wallet so that it’s easily accessible during a roadside check or audit.
Some of these include:
“With Whip Around Wallet Fleet Managers can have peace of mind that they have set their team’s up for success. It’s another step towards Whip Around’s promise to help customers take control of their fleet maintenance processes, improve safety and compliance, and reduce costs and downtime” – Elizabeth Santorelly VP Product, Whip Around.
To learn more about the Whip Around Wallet, email sales@whiparound.com or call 704 489 3268. Existing customers should contact their Account Manager or email support@whiparound.com for further details.
About Whip Around
Whip Around is a powerful, yet easy-to-use fleet maintenance software solution that connects drivers, mechanics and fleet operators to improve the uptime across their fleet operations. Whip Around operates in North America and Australasia and serves hundreds of thousands of users and assets worldwide across all commercial fleet industry verticals. The company’s mission is to keep the world’s fleets moving by accelerating information.
View source version on businesswire.com:https://www.businesswire.com/news/home/20221201005035/en/
CONTACT: Lauren Yeoman
704.412.3986
Lauren.yeoman@whiparound.com
KEYWORD: NORTH CAROLINA UNITED STATES NORTH AMERICA CANADA
INDUSTRY KEYWORD: COMMERCIAL BUILDING & REAL ESTATE CONSTRUCTION & PROPERTY AGRICULTURE NATURAL RESOURCES ENVIRONMENT OTHER TRANSPORT TRUCKING APPS/APPLICATIONS LOGISTICS/SUPPLY CHAIN MANAGEMENT TRANSPORT MOBILE/WIRELESS OTHER ENERGY SOFTWARE FLEET MANAGEMENT UTILITIES OIL/GAS COAL ALTERNATIVE ENERGY AUTOMOTIVE ENERGY DATA MANAGEMENT PUBLIC TRANSPORT TECHNOLOGY SUSTAINABILITY GENERAL AUTOMOTIVE GREEN TECHNOLOGY
SOURCE: Whip Around
Copyright Business Wire 2022.
PUB: 12/01/2022 07:04 AM/DISC: 12/01/2022 07:04 AM
http://www.businesswire.com/news/home/20221201005035/en
Copyright Business Wire 2022.

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Today’s law firms are increasingly implementing customer relationship management (CRM) tools to save costs, improve efficiency, and more. Matterly is raising the bar when it comes to law firm software by offering one of the most comprehensive and user-friendly solutions on the market, built on the powerful Salesforce platform.
We recently sat down with the co-founders of Matterly, Steven Berkovitch and Ariel Bouskila, and Matterly developer Stratten Waldt to discuss why they created Matterly and how it’s changing the face of legal CRM.
Can you give us an overview of why you formed your firm BBLaw and created Matterly?
Steven Berkovitch
Steven: We started BBLaw back in 2015. We landed in a very unique industry, specialty financing and fintech. Our clients are in the business of financing and funding small businesses across the country through a variety of means. We started out like every good small firm, keeping track of everything in a handy spreadsheet.
Ariel: When we first started, our clients were funding lots of small businesses. Dozens of matters quickly became hundreds, and it snowballed from there. We realized we didn’t have a good way to keep track of it all – how do I know what my next tasks are? How do I follow up on the things that I need to keep track of, like court dates, due dates for discovery, and court appearances? Time tracking and billing was another big issue – we were doing that on spreadsheets as well. Now we had multiple different spreadsheets with multiple different tabs and we never knew where to look. So, we sent Steven out to a conference to look for a CRM tool.
Steven: We were looking for internal purposes as well as for our clients’ benefit. Updating them on the status of their cases had started to consume most of our day instead of actually getting work done. I was surprised at the CRM options I saw – they were very outdated. Each could only handle some of the tasks we needed and didn’t offer the integrations we wanted. We eventually found Salesforce, which allows you to custom build almost anything you want. Because our practice was so unique, we really had no choice but to build our own CRM.
Once we learned to use Salesforce and realized its benefits, we were able to build what we didn’t realize at the time was cutting-edge software. We thought it was software every law firm should have, but little did we know that we actually had something that nobody else was using and something that was really useful. I would talk to friends and realized they were trying to jerry-rig the same kind of solution from things available on the market. Our goal became to combine legal billing software, case management software, legal intake software, and document management into a single CRM product, which became Matterly.
Ariel: We realized that, not only does our software work for us in our unique space, it works as general law firm software as well.
How did you decide to go from it being an internal tool to a tool you marketed?
Steven: Pre-COVID, when unemployment was at its lowest, we were having difficulty finding office staff for administrative tasks like calendaring. We were forced at that point to use technology to fill those gaps. Once we started going down that path, we realized that, in addition to cost savings, it created efficiency and employee happiness, because no one got stuck doing mundane administrative tasks that weren’t part of their job description.
The law firm software we built was great and we kept tweaking it to make it better, aiming for full automation and complete ease of use. Eventually we realized that although the software was initially designed for our firm, and our needs it was something that every firm needed. Matterly’s role is to take all those administrative duties away from people and have them automated to expedite the completion of the tasks and promote efficiency.
Ariel Bouskila
Do you still use Matterly at your firm and why?
Ariel: I use it all day, every day. Our firm is still growing, and there’s only so much that can be done by hiring more administrative assistants, paralegals, or even lawyers. Matterly allows Steven and I as partners at the firm and our clients to get an overview of everything that’s happening at the same time. I can run reports and see what cases are out there. If an action was filed, I can run reports to see what my next court dates are. It helps a lot in terms of planning and organization, as well as for being able to process the amount of cases that we handle.
Stratten Waldt
Stratten: The technology itself is a multiplier. We have about 20 employees right now and more than 20,000 cases in the system. We’ve successfully closed probably 1,000 cases per person over the past couple years.
Steven: I don’t think any similar firms can come close to what we do. We have an email parser that allows us to automatically take information like dates that come in emails from the court system and automatically populate them into Matterly, matched to the case’s index number or caption. We’ve partnered with a nationwide process server company to automatically collect summonses and complaints, send them out for service and trigger dates into the system. These are things that are normally done by humans at most firms, which takes time and costs money. More than that people can make mistakes and certain things caneasily get missed when you get several emails every minute from the court systems. We don’t like to miss anything.
Who can benefit the most from Matterly?
Steven: The nice thing about Matterly is that there are certain components geared toward specialty practices, but also a general platform suitable for lawyers who do standard hourly billing. We built in a time management system with time tracking capability. It’s legal billing software that really works for smaller or larger firms. You can assign specific employees to certain cases and limit access rights to cases as needed.
Management can view everybody’s time in a single report or compare users by billing and time usage. If you think matters are being overbilled or underbilled, you can compare all that information in a simple report. Another great thing is that you can give your clients access to their own files, giving them full visibility and removing guesswork when they receive bills. They can see their own court dates and receive automatic alerts for important case activity or deadlines. It’s all about being open and giving them the ability to see the information they need without having to wait for you.
Ariel: To sum up what Steven was saying, Matterly would work for any practice, whether it’s a small firm handling a large volume of cases or a large firm with hundreds of attorneys with a big case backlog. Both firms have the same issue, namely a limit to the amount of time that a person has in a day. Matterly is law firm software that gives you access to everything in one fell swoop, making it much easier for managers to manage and practitioners to practice. All its features help firms in the judgment enforcement space, general litigation, contract matters, transactional work, and more. There are always due dates, meetings, and appearances.

Stratten: Matterly does have specific, preconfigured modules for things like collections and litigation, but any new types can be added by a firm as they need them.
Why is it important that Matterly was built by lawyers?
Ariel: It’s very important that it’s built by practitioners, because we’re the ones that know what we need. Lawyers tend to speak legalese when they’re explaining what they need, and not everybody fully understands it. We understand it and we work through it. We’ve actually gone through thousands of cases from start to finish. We know what the system needs right now. At the same time, we understand that different law firms and different lawyers have different needs and different wants. It is beneficial that the software is created and being improved on by practitioners that understand the needs and wants of the end users of the product.
Can you talk a little bit about Matterly’s user interface?
Steven: Our goal was to create a simple, almost form-based layout for entering a matter. We wanted to make sure it was fully customizable to all legal needs. It’s really just about understanding what information a firm needs to open a matter. A conflicts check can take place once you enter a party’s information. The system can alert you if a party is in your system already and alert whoever’s responsible for that conflict so they can check to make sure there’s no issue and create that matter. Matters can be assigned automatically to specific people, who can set matters up the way they want, set email alerts, and set up automatic reporting. All these features are ideal for remote work scenarios. We wanted a one-stop shop where everything is stored and where a team can work together cohesively without having to call each other multiple times a day.
What does Matterly bring to CRM in terms of cost-effectiveness?
Steven: Cost-effectiveness is one of our big focuses. How many people out there today want to do case intake? Not very many, right? If you can cut it down to one person doing it or eventually to have intake fully automated, that’s our goal.
How do you handle customer service issues or feedback from clients?
Ariel: That’s one of the main ways we’re hoping to grow Matterly. We want to see what our customers are interested in, what features they like, what features they don’t like, what features they would want added to it, and then deploy them. If there’s one thing we’ve learned from this whole process, it’s that everything is possible and it’s probably simpler than you think it is. And we’re trying to develop not just superior results for today, but superior results for tomorrow. We want to have the software fill in all the gaps an attorney might have. Whatever comments and feedback clients have we will definitely take.
Stratten: When we’re deploying for clients, part of the onboarding process is doing discovery calls and interviews with their stakeholders to find out what about the system needs to be adjusted, what works well, or what is slightly off but has a good foundation. We take that feedback and we implement it for them. Because of the deployment model we’ve chosen, everybody has their own instance of matter. It’s not like other software where you’re locked into what you have. When you make changes to your instance of Matterly, you’re making it your software.
Some of the things we do for the clients are very specific or not worth implementing in the core Matterly package, but some are. Certain client requests are absolutely things we’re going to bring into the core function. We might custom build certain features for a client, but then include it in the overall product going forward.
What is the most useful Matterly feature for each of you in your day-to-day work at your firm?
Ariel: My favorite feature is probably the ability to generate documents. There’s a lot of what we do that comes off of forms, letters, summonses, and complaints. They’re essentially standard forms with a few fields that need to be filled in. Matterly tracks those fields, and when you input a matter, it prepares documents at the click of a button and emails them to the client for review and verification. So, what could potentially take hours of attorney work is done in minutes, with no errors.
Steven: I’m torn between two features. Matterly has the ability to parse all the emails from the New York court system, automatically download any documents, and save them to the appropriate case file. It’s built on Salesforce, so you have the ability to access it from anywhere in the world. We also have this really awesome partnership with a postal company that can automatically send out our mail. It gives us the ability to mail documents directly from Matterly, which cuts down on human error, complete with tracking.

What features are the favorites of your clients?
Ariel: People really like the time tracking aspect of our legal billing software. They can bill different rates for different users or for specific matters. Matterly has a start/stop feature where you describe what you’re doing when you start working on something and automatically calculate the rate when you’re done based on the amount of time that you spent. An automatic billing feature allows Matterly to automatically send out invoices to clients, broken down by matter or entity. They can also set different rates for the same person within two different matters or two different clients.
Steven: It’s all about the seamless progression after using the time tracker straight to automatic billing. We also have credit card and ACH processors that you can set up at the onset of a matter.
Why should firms use CRM in general and Matterly specifically?
Steven: It may seem daunting at first, but ultimately it will save you a lot of time and headaches. It will help you in overall firm management. You can sign up for a free trial and get a feel for it to see if it’s something that actually works for you.
Stratten: We’re here to provide whatever support you need, whatever guidance or training will make Matterly work for you. Again, one of the benefits of our deployment model is that we can hold your hand through it. So, if this is your first CRM, great. We’ll onboard you and make sure you have training videos. If it’s a transition, we’ll do videos covering how it’s different from what you’re used to or how you manage the system yourself internally. If you need to add a filter or change the layout, that’s not something we need to do. It’s not the best use of our time or your money. We’ll show you how to own your own platform. People usually see law firm software as this thing they just use, but don’t own. That’s something we’re trying to change and I think we’re doing a pretty good job.
Ariel: Matterly gives you the ability to modify the fields or the layout to meet your needs. The product is easy to use even for those without a technical background.
Steven: Our belief is that no two firms are alike. Out of the box, Matterly can apply to most firms, but for a significant amount of firms there’s 10 to 15% of it that the firm is going to want to customize or tweak, and you can easily do that. It’s a big differentiator from other CRMs on the market.
Salesforce can be daunting for many law firms. Why should lawyers be using legal solutions that involve Salesforce?
Ariel: Once you get a feel for it, you’ll see that Matterly is built in the most user-friendly way possible. Salesforce is fairly simple to use once you get the hang of it. We also offer training videos that hold your hand through the entire process. Try it free for 30 days and see what you think. There’s no commitment.
You have everything you need at your fingertips. You have a functional search bar and reporting on all of your matters and the stages they’re in.
Steven: We’re able to create custom layouts that include only the information you want to see.
Why do you believe Matterly is the best legal CRM on Salesforce?
Steven: It’s built by practitioners for practitioners. We speak your language. We know what lawyers are looking for, and when you ask for certain things, you don’t have to explain what you mean.
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The software development cycle goes through many processes, and HLSD and LLSD are just two parts.
The Software Development Life Cycle (SDLC) goes through various phases like planning, requirements assessment, analysis, design, execution, documentation, testing, etc. Each phase is further divided into tasks with properly defined objectives and results.
Analysis and Design are phases where the actual architecture, working model, and execution process of building a software product is laid down.
Two crucial steps in these phases are High-Level System Design and Low-Level System Design.
High-Level Design (HLD) provides a comprehensive overview of the software development process along with the system architecture, applications, database management, and complete flowchart of the system and navigation. It’s a blueprint that consolidates the various steps and modules, their objectives, variable components, results, architecture, and timeline to develop the software. HLD translates a business plan into a software product or service.
Examples of HLD in software development include system architecture documents, app development flowcharts, etc.
Low-Level Design (LLD) deals with the planning, coding, and execution of the various components, modules, and steps in the HLD, at an individual level. Each module in an HLD has a unique LLD document that provides comprehensive details about how the module will be coded, executed, tested for quality, and integrated into the larger program. LLD provides actionable plans by deconstructing HLD components into working solutions.
Examples of LLD in software development include cart integration, security testing, user interface design, etc.
HLD and LLD also serve different functions and purposes like high-level programming languages and low-level programming languages.
HLD is a macro-level design that provides a bird’s eye view of the software development process. It includes diagrams, flowcharts, navigational details, and other technical requirements that will form the crux of the development process.
In addition to flowcharts, diagrams, navigational information, and technical requirements, LLD also has comprehensive information about the step-by-step execution of each component of the HLD. It deals with software development at the micro-level.
Every component of an HLD has a unique LLD document.
HLD precedes the LLD phase. Once the HLD is in place and approved for execution, work on the individual LLDs can begin.
HLD begins once the planning and requirements stages are dealt with and has no other dependencies.
On the other hand, LLD needs to be executed in a particular order. Some modules must await execution until others have been completed.
LLD falls under the Design phase of the SDLC, whereas the HLD falls under the Analysis phase of the SDLC.
Solution architects are responsible for creating an HLD document. It can have internal and external stakeholders like the review team that takes cognizance of the software metrics, the design team, clients, and managers.
LLD is handled by software developers, web admins, security engineers, etc., who are part of the company or vendor teams. LLDs are generally restricted to internal stakeholders.
HLD documents have the target audience of managers, clients, and software development teams.
Software engineers, coders, testers, and developers working on the project are the target audience for LLD documents.
Software design documents outline the structural, functional, and logical aspects of developing a software product or service in addition to the technical requirements and other implementation details. Whether the design deals with macro-level or micro-level execution, programmers and other stakeholders should knowq and understand the scope and the various steps of the software development process.
Former corporate communications specialist who's worked with Uber, Google, and TCS, Al Kaatib has ten years of experience as a freelance writer specializing in B2B and B2C content.

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An official website of the United States government Here’s how you know
This joint Cybersecurity Advisory (CSA) was coauthored by cybersecurity authorities of the United States, Australia, Canada, New Zealand, and the United Kingdom: the Cybersecurity and Infrastructure Security Agency (CISA), National Security Agency (NSA), Federal Bureau of Investigation (FBI), Australian Cyber Security Centre (ACSC), Canadian Centre for Cyber Security (CCCS), New Zealand National Cyber Security Centre (NZ NCSC), and United Kingdom’s National Cyber Security Centre (NCSC-UK). This advisory provides details on the top 15 Common Vulnerabilities and Exposures (CVEs) routinely exploited by malicious cyber actors in 2021, as well as other CVEs frequently exploited.
U.S., Australian, Canadian, New Zealand, and UK cybersecurity authorities assess, in 2021, malicious cyber actors aggressively targeted newly disclosed critical software vulnerabilities against broad target sets, including public and private sector organizations worldwide. To a lesser extent, malicious cyber actors continued to exploit publicly known, dated software vulnerabilities across a broad spectrum of targets. 
The cybersecurity authorities encourage organizations to apply the recommendations in the Mitigations section of this CSA. These mitigations include applying timely patches to systems and implementing a centralized patch management system to reduce the risk of compromise by malicious cyber actors.
Download the Joint Cybersecurity Advisory: 2021 top Routinely Exploited Vulnerabilities (pdf, 777kb).
Globally, in 2021, malicious cyber actors targeted internet-facing systems, such as email servers and virtual private network (VPN) servers, with exploits of newly disclosed vulnerabilities. For most of the top exploited vulnerabilities, researchers or other actors released proof of concept (POC) code within two weeks of the vulnerability’s disclosure, likely facilitating exploitation by a broader range of malicious actors.
To a lesser extent, malicious cyber actors continued to exploit publicly known, dated software vulnerabilities—some of which were also routinely exploited in 2020 or earlier. The exploitation of older vulnerabilities demonstrates the continued risk to organizations that fail to patch software in a timely manner or are using software that is no longer supported by a vendor.
Table 1 shows the top 15 vulnerabilities U.S., Australian, Canadian, New Zealand, and UK cybersecurity authorities observed malicious actors routinely exploiting in 2021, which include:
Three of the top 15 routinely exploited vulnerabilities were also routinely exploited in 2020: CVE-2020-1472, CVE-2018-13379, and CVE-2019-11510. Their continued exploitation indicates that many organizations fail to patch software in a timely manner and remain vulnerable to malicious cyber actors.
Table 1: Top 15 Routinely Exploited Vulnerabilities in 2021
CVE
Vulnerability Name
Vendor and Product
Type
CVE-2021-44228
Log4Shell
Apache Log4j
Remote code execution (RCE)
CVE-2021-40539
 
Zoho ManageEngine AD SelfService Plus
RCE
CVE-2021-34523
ProxyShell
Microsoft Exchange Server
Elevation of privilege
CVE-2021-34473
ProxyShell
Microsoft Exchange Server
RCE
CVE-2021-31207
ProxyShell
Microsoft Exchange Server
Security feature bypass
CVE-2021-27065
ProxyLogon
Microsoft Exchange Server
RCE
CVE-2021-26858
ProxyLogon
Microsoft Exchange Server
RCE
CVE-2021-26857
ProxyLogon
Microsoft Exchange Server
RCE
CVE-2021-26855
ProxyLogon
Microsoft Exchange Server
RCE
CVE-2021-26084
 
 
Atlassian Confluence Server and Data Center
Arbitrary code execution
CVE-2021-21972
 
VMware vSphere Client
RCE
CVE-2020-1472
ZeroLogon
Microsoft Netlogon Remote Protocol (MS-NRPC)
Elevation of privilege
CVE-2020-0688
 
Microsoft Exchange Server
RCE
CVE-2019-11510
 
Pulse Secure Pulse Connect Secure
Arbitrary file reading
CVE-2018-13379
 
Fortinet FortiOS and FortiProxy
Path traversal
In addition to the 15 vulnerabilities listed in table 1, U.S., Australian, Canadian, New Zealand, and UK cybersecurity authorities identified vulnerabilities, listed in table 2, that were also routinely exploited by malicious cyber actors in 2021. 
These vulnerabilities include multiple vulnerabilities affecting internet-facing systems, including Accellion File Transfer Appliance (FTA), Windows Print Spooler, and Pulse Secure Pulse Connect Secure. Three of these vulnerabilities were also routinely exploited in 2020: CVE-2019-19781, CVE-2019-18935, and CVE-2017-11882.
Table 2: Additional Routinely Exploited Vulnerabilities in 2021
CVE
Vendor and Product
Type
CVE-2021-42237
Sitecore XP
RCE
CVE-2021-35464
ForgeRock OpenAM server
RCE
CVE-2021-27104
Accellion FTA
OS command execution
CVE-2021-27103
Accellion FTA
Server-side request forgery
CVE-2021-27102
Accellion FTA
OS command execution
CVE-2021-27101
Accellion FTA
SQL injection
CVE-2021-21985
VMware vCenter Server
RCE
CVE-2021-20038
SonicWall Secure Mobile Access (SMA)
RCE
CVE-2021-40444
Microsoft MSHTML
RCE
CVE-2021-34527
Microsoft Windows Print Spooler
RCE
CVE-2021-3156
Sudo
Privilege escalation
CVE-2021-27852
Checkbox Survey
Remote arbitrary code execution
CVE-2021-22893
Pulse Secure Pulse Connect Secure
Remote arbitrary code execution
CVE-2021-20016
SonicWall SSLVPN SMA100
Improper SQL command neutralization, allowing for credential access
CVE-2021-1675
Windows Print Spooler
RCE
CVE-2020-2509
QNAP QTS and QuTS hero
Remote arbitrary code execution
CVE-2019-19781
Citrix Application Delivery Controller (ADC) and Gateway
Arbitrary code execution
CVE-2019-18935
Progress Telerik UI for ASP.NET AJAX
Code execution
CVE-2018-0171
Cisco IOS Software and IOS XE Software
Remote arbitrary code execution
CVE-2017-11882
Microsoft Office
RCE
CVE-2017-0199
Microsoft Office
RCE
Note: see CISA Capacity Enhancement Guide – Implementing Strong Authentication and ACSC guidance on Implementing Multi-Factor Authentication for more information on hardening authentication systems.
The information in this report is being provided “as is” for informational purposes only. CISA, the FBI, NSA, ACSC, CCCS, NZ NCSC, and NCSC-UK do not endorse any commercial product or service, including any subjects of analysis. Any reference to specific commercial products, processes, or services by service mark, trademark, manufacturer, or otherwise, does not constitute or imply endorsement, recommendation, or favoring.
This document was developed by U.S., Australian, Canadian, New Zealand, and UK cybersecurity authorities in furtherance of their respective cybersecurity missions, including their responsibilities to develop and issue cybersecurity specifications and mitigations.
[1] CISA’s Apache Log4j Vulnerability Guidance
CVE
Vendor
Affected Products
Patch Information
Resources
CVE-2021-42237
Sitecore
Sitecore XP 7.5.0 – Sitecore XP 7.5.2
Sitecore XP 8.0.0 – Sitecore XP 8.2.7
Sitecore Security Bulletin SC2021-003-499266
ACSC Alert Active Exploitation of vulnerable Sitecore Experience Platform Content Management Systems
 
CVE-2021-35464
ForgeRock
Access Management (AM) 5.x, 6.0.0.x, 6.5.0.x, 6.5.1, 6.5.2.x and 6.5.3
OpenAM 9.x, 10.x, 11.x, 12.x and 13.x
ForgeRock AM Security Advisory #202104
ACSC Advisory Active exploitation of ForgeRock Access Manager / OpenAM servers
CCCS ForgeRock Security Advisory
CVE-2021-27104
Accellion
FTA 9_12_370 and earlier
Accellion Press Release: Update to Recent FTA Security Incident
Joint CSA Exploitation of Accellion File Transfer Appliance
ACSC Alert Potential Accellion File Transfer Appliance compromise
 
 
CVE-2021-27103
FTA 9_12_411 and earlier
CVE-2021-27102
FTA versions 9_12_411 and earlier
CVE-2021-27101
FTA 9_12_370 and earlier
 
CVE-2021-21985
VMware
vCenter Server 7.0, 6.7, 6.5
Cloud Foundation (vCenter Server) 4.x and 3.x
VMware Advisory VMSA-2021-0010
CCCS VMware Security Advisory
CVE-2021-21972
VMware
vCenter Server 7.0, 6.7, 6.5
Cloud Foundation (vCenter Server) 4.x and 3.x
VMware Advisory VMSA-2021-0002
ACSC Alert VMware vCenter Server plugin remote code execution vulnerability
CCCS VMware Security Advisory
CCCS Alert APT Actors Target U.S. and Allied Networks – Update 1
CVE-2021-20038
SonicWall
SMA 100 Series (SMA 200, 210, 400, 410, 500v), versions 10.2.0.8-37sv, 10.2.1.1-19sv, 10.2.1.2-24sv
SonicWall Security Advisory SNWLID-2021-0026
ACSC Alert Remote code execution vulnerability present in SonicWall SMA 100 series appliances
CCCS SonicWall Security Advisory
 
CVE-2021-44228
Apache
Log4j, all versions from 2.0-beta9 to 2.14.1
For other affected vendors and products, see CISA’s GitHub repository.
Log4j: Apache Log4j Security Vulnerabilities
For additional information, see joint CSA: Mitigating Log4Shell and Other Log4j-Related Vulnerabilities
CISA webpage Apache Log4j Vulnerability Guidance
CCCS Active exploitation of Apache Log4j vulnerability – Update 7
CVE-2021-40539
Zoho ManageEngine
ADSelfService Plus version 6113 and prior
Zoho ManageEngine: ADSelfService Plus 6114 Security Fix Release
Joint CSA APT Actors Exploiting Newly Identified Vulnerability in ManageEngine ADSelfService Plus
CCCS Zoho Security Advisory
CVE-2021-40444
Microsoft
Multiple Windows products; see Microsoft Security Update Guide: MSHTML Remote Code Execution Vulnerability, CVE-2021-40444
Microsoft Security Update Guide: MSHTML Remote Code Execution Vulnerability, CVE-2021-40444
 
CVE-2021-34527
Microsoft
Multiple Windows products; see Microsoft Security Update Guide: Windows Print Spooler Remote Code Execution Vulnerability, CVE-2021-34527
Microsoft Security Update Guide: Windows Print Spooler Remote Code Execution Vulnerability, CVE-2021-34527
Joint CSA Russian State-Sponsored Cyber Actors Gain Network Access by Exploiting Default Multifactor Authentication Protocols and “PrintNightmare” Vulnerability
CCCS Alert Windows Print Spooler Vulnerability Remains Unpatched – Update 3
CVE-2021-34523
Microsoft
Microsoft Exchange Server 2013 Cumulative Update 23
Microsoft Exchange Server 2016 Cumulative Updates 19 and 20
Microsoft Exchange Server 2019 Cumulative Updates 8 and 9
Microsoft Security Update Guide: Microsoft Exchange Server Elevation of Privilege Vulnerability, CVE-2021-34523
Joint CSA Iranian Government-Sponsored APT Cyber Actors Exploiting Microsoft Exchange and Fortinet Vulnerabilities in Furtherance of Malicious Activities
ACSC Alert Microsoft Exchange ProxyShell Targeting in Australia
 
CVE-2021-34473
Microsoft
Multiple Exchange Server versions; see: Microsoft Security Update Guide: Microsoft Exchange Server Remote Code Execution Vulnerability, CVE-2021-34473
Microsoft Security Update Guide: Microsoft Exchange Server Remote Code Execution Vulnerability, CVE-2021-34473
CVE-2021-31207
Microsoft
Multiple Exchange Server versions; see Microsoft Update Guide: Microsoft Exchange Server Security Feature Bypass Vulnerability, CVE-2021-31207
Microsoft Update Guide: Microsoft Exchange Server Security Feature Bypass Vulnerability, CVE-2021-31207
CVE-2021-3156
Sudo
Sudo before 1.9.5p2
Sudo Stable Release 1.9.5p2
 
CVE-2021-27852
Checkbox Survey
Checkbox Survey versions prior to 7
 
 
CVE-2021-27065
Microsoft Exchange Server
Multiple versions; see: Microsoft Security Update Guide: Microsoft Exchange Server Remote Code Execution Vulnerability, CVE-2021-27065
Microsoft Security Update Guide: Microsoft Exchange Server Remote Code Execution Vulnerability, CVE-2021-27065
CISA Alert: Mitigate Microsoft Exchange Server Vulnerabilities
ACSC Advisory Active exploitation of Vulnerable Microsoft Exchange servers
CCCS Alert Active Exploitation of Microsoft Exchange Vulnerabilities – Update 4
CVE-2021-26858
Microsoft
Exchange Server, multiple versions; see Microsoft Security Update Guide: Microsoft Exchange Server Remote Code Execution Vulnerability, CVE-2021-26858
Microsoft Security Update Guide: Microsoft Exchange Server Remote Code Execution Vulnerability, CVE-2021-26858
CVE-2021-26857
Microsoft
Exchange Server, multiple versions; see Microsoft Security Update Guide: Microsoft Exchange Server Remote Code Execution Vulnerability, CVE-2021-26857
Microsoft Security Update Guide: Microsoft Exchange Server Remote Code Execution Vulnerability, CVE-2021-26857
CVE-2021-26855
Microsoft
Exchange Server, multiple versions; see Microsoft Security Update Guide: Microsoft Exchange Server Remote Code Execution Vulnerability, CVE-2021-26855
Microsoft Security Update Guide: Microsoft Exchange Server Remote Code Execution Vulnerability, CVE-2021-26855
CVE-2021-26084
 
Jira Atlassian
Confluence Server and Data Center, versions 6.13.23, from version 6.14.0 before 7.4.11, from version 7.5.0 before 7.11.6, and from version 7.12.0 before 7.12.5.
Jira Atlassian: Confluence Server Webwork OGNL injection – CVE-2021-26084
ACSC Alert Remote code execution vulnerability present in certain versions of Atlassian Confluence
CCCS Atlassian Security Advisory
CVE-2021-22893
Pulse Secure
PCS 9.0R3/9.1R1 and Higher
Pulse Secure SA44784 – 2021-04: Out-of-Cycle Advisory: Multiple Vulnerabilities Resolved in Pulse Connect Secure 9.1R11.4
CCCS Alert  Active Exploitation of Pulse Connect Secure Vulnerabilities – Update 1
CVE-2021-20016
SonicWall
SMA 100 devices (SMA 200, SMA 210, SMA 400, SMA 410, SMA 500v)
SonicWall Security Advisory SNWLID-2021-0001
 
CVE-2021-1675
Microsoft
Multiple Windows products; see Microsoft Security Update Guide Windows Print Spooler Remote Code Execution Vulnerability, CVE-2021-1675
Microsoft Security Update Guide: Windows Print Spooler Remote Code Execution Vulnerability, CVE-2021-1675
CCCS Alert Windows Print Spooler Vulnerability Remains Unpatched – Update 3
CVE-2020-2509
QNAP
QTS, multiple versions; see QNAP: Command Injection Vulnerability in QTS and QuTS hero
QuTS hero h4.5.1.1491 build 20201119 and later
QNAP: Command Injection Vulnerability in QTS and QuTS hero
 
CVE-2020-1472
Microsoft
Windows Server, multiple versions; see Microsoft Security Update Guide: Netlogon Elevation of Privilege Vulnerability, CVE-2020-1472
Microsoft Security Update Guide: Netlogon Elevation of Privilege Vulnerability, CVE-2020-1472
ACSC Alert Netlogon elevation of privilege vulnerability (CVE-2020-1472)
Joint CSA APT Actors Chaining Vulnerabilities Against SLTT, Critical Infrastructure, and Elections Organizations
CCCS Alert Microsoft Netlogon Elevation of Privilege Vulnerability – CVE-2020-1472 – Update 1
CVE-2020-0688
Microsoft
Exchange Server, multiple versions; see Microsoft Security Update Guide: Microsoft Exchange Validation Key Remote Code Execution Vulnerability, CVE-2020-0688
Microsoft Security Update Guide: Microsoft Exchange Validation Key Remote Code Execution Vulnerability, CVE-2020-0688
CISA Alert Chinese Ministry of State Security-Affiliated Cyber Threat Actor Activity
Joint CSA Russian State-Sponsored Cyber Actors Target Cleared Defense Contractor Networks to Obtain Sensitive U.S. Defense Information and Technology
CCCS Alert Microsoft Exchange Validation Key Remote Code Execution Vulnerability
CVE-2019-19781
Citrix
ADC and Gateway version 13.0 all supported builds before 13.0.47.24
NetScaler ADC and NetScaler Gateway, version 12.1 all supported builds before 12.1.55.18; version 12.0 all supported builds before 12.0.63.13; version 11.1 all supported builds before 11.1.63.15; version 10.5 all supported builds before 10.5.70.12
SD-WAN WANOP appliance models 4000-WO, 4100-WO, 5000-WO, and 5100-WO all supported software release builds before 10.2.6b and 11.0.3b
Citrix Security Bulletin CTX267027
Joint CSA APT Actors Chaining Vulnerabilities Against SLTT, Critical Infrastructure, and Elections Organizations
CISA Alert Chinese Ministry of State Security-Affiliated Cyber Threat Actor Activity
CCCS Alert Detecting Compromises relating to Citrix CVE-2019-19781
 
 
 
CVE-2019-18935
Progress Telerik
UI for ASP.NET AJAX through 2019.3.1023
Telerik UI for ASP.NET AJAX Allows JavaScriptSerializer Deserialization
ACSC Alert Active exploitation of vulnerability in Microsoft Internet Information Services
 
CVE-2019-11510
Pulse Secure
Pulse Connect Secure 8.2 before 8.2R12.1, 8.3 before 8.3R7.1, and 9.0 before 9.0R3.4
Pulse Secure: SA44101 – 2019-04: Out-of-Cycle Advisory: Multiple vulnerabilities resolved in Pulse Connect Secure / Pulse Policy Secure 9.0RX
CISA Alert Continued Exploitation of Pulse Secure VPN Vulnerability
CISA Alert Chinese Ministry of State Security-Affiliated Cyber Threat Actor Activity
ACSC Advisory Recommendations to mitigate vulnerability in Pulse Connect Secure VPN Software
Joint CSA APT Actors Chaining Vulnerabilities Against SLTT, Critical Infrastructure, and Elections Organizations
CCCS Alert APT Actors Target U.S. and Allied Networks – Update 1
CVE-2018-13379
Fortinet
FortiProxy 2.0.2, 2.0.1, 2.0.0, 1.2.8, 1.2.7, 1.2.6, 1.2.5, 1.2.4, 1.2.3, 1.2.2, 1.2.1, 1.2.0, 1.1.6
Fortinet FortiGuard Labs: FG-IR-20-233
Joint CSA Russian State-Sponsored Cyber Actors Target Cleared Defense Contractor Networks to Obtain Sensitive U.S. Defense Information and Technology
Joint CSA Iranian Government-Sponsored APT Cyber Actors Exploiting Microsoft Exchange and Fortinet Vulnerabilities in Furtherance of Malicious Activities
Joint CSA APT Actors Chaining Vulnerabilities Against SLTT, Critical Infrastructure, and Elections Organizations
ACSC Alert APT exploitation of Fortinet Vulnerabilities
CCCS Alert Exploitation of Fortinet FortiOS vulnerabilities (CISA, FBI) – Update 1
CVE-2018-0171
Cisco
See Cisco Security Advisory: cisco-sa-20180328-smi2
Cisco Security Advisory: cisco-sa-20180328-smi2
CCCS Action Required to Secure the Cisco IOS and IOS XE Smart Install Feature
CVE-2017-11882
Microsoft
Office, multiple versions; see Microsoft Security Update Guide: Microsoft Office Memory Corruption Vulnerability, CVE-2017-11882
Microsoft Security Update Guide: Microsoft Office Memory Corruption Vulnerability, CVE-2017-11882
CCCS Alert Microsoft Office Security Update
CVE-2017-0199
Microsoft
Multiple products; see Microsoft Security Update Guide: Microsoft Office/WordPad Remote Code Execution Vulnerability w/Windows, CVE-2017-0199
Microsoft Security Update Guide: Microsoft Office/WordPad Remote Code Execution Vulnerability w/Windows, CVE-2017-0199
CCCS Microsoft Security Updates
U.S. organizations: all organizations should report incidents and anomalous activity to CISA 24/7 Operations Center at report@cisa.gov or (888) 282-0870 and/or to the FBI via your local FBI field office or the FBI’s 24/7 CyWatch at (855) 292-3937 or CyWatch@fbi.gov. When available, please include the following information regarding the incident: date, time, and location of the incident; type of activity; number of people affected; type of equipment used for the activity; the name of the submitting company or organization; and a designated point of contact. For NSA client requirements or general cybersecurity inquiries, contact Cybersecurity_Requests@nsa.gov. Australian organizations: visit cyber.gov.au or call 1300 292 371 (1300 CYBER 1) to report cybersecurity incidents and access alerts and advisories. Canadian organizations: report incidents by emailing CCCS at contact@cyber.gc.ca. New Zealand organizations: report cyber security incidents to incidents@ncsc.govt.nz or call 04 498 7654. United Kingdom organizations: report a significant cyber security incident: ncsc.gov.uk/report-an-incident (monitored 24 hours) or, for urgent assistance, call 03000 200 973.
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Best Construction Project Management Software Reviews

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Best Industry Solution: FieldWire

Why we chose it: Fieldwire, a Group Company of Hilti, gives users the tools to build project plans, view and share drawings, create schedules, manage punch lists, conduct inspections and more, making it the best industry solution software.
FieldWire offers solutions for several management types, including owners, general and specialty contractors, architects and designers. We like the focus on solutions specific to the construction industry, with helpful features like an RFI management tool, an as-built drawings viewing and editing feature, and a BIM viewer with an in-app management tool. FieldWire has an open API, allowing companies to integrate the software they’re using today for a seamless experience.
Pricing is competitive; we like that the basic, no-cost plan offers up to five users, whereas other companies touting a ‘free’ plan might only offer one free license. The Premier plan, the top plan offered by FieldWire, comes in at an affordable $99 a month and includes the end-to-end feature set.
A majority of online reviews say FieldWire is intuitive, user-friendly and simple to implement. They like that the app is easy to use in the field and appreciate key features like the ability to upload photos and videos from the job site. Being able to repeat schedules and build from a project management template is another feature users highlight. While some users say that the app can occasionally freeze in the field, most say the FieldWire app is a critical part of their day-to-day construction business.

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Best for Unlimited Storage: Contractor Foreman

Why we chose it: Contractor Foreman is our pick as the best project management software for unlimited storage — key for companies hoping to store all relevant data and documents — including photos, files, reports, forms, checklists, proposals and drawings — all in one place.
Contractor Foreman is a cloud-based software offering unlimited cloud-based storage for a wide range of documents, including PDFs, Excel files, photos, Word documents and more. Documents can be edited within the platform, with helpful features like in-application photo markup, bulk image download, drawing and PDF editing. The in-app camera is a handy feature to easily bring photos into the tool. However, the software lacks a few features and modules we’ve seen elsewhere, like bidding and estimation tools and a dedicated quality check module.
Pricing is comparable to others in the industry, with tiers starting at $49 a month and an option to save money by paying an annual fee. We like the unique 100-day money-back guarantee, which is more competitive than others offering a 30-day software warranty.
In online reviews, most users like the unlimited document storage and the ability to save and view legacy documents, photos and drawings. While most say it’s easy to use, some consumers have noted that Contractor Foreman’s Knowledge Base needs more content to help users on their way.

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Best Prices: BuilderTrend

Why we chose it: The construction company on a budget will appreciate BuilderTrend, our pick for the best prices for construction project management software.
Pricing is based on three tiers:
BuilderTrend also offers a 30-day no-penalty trial period — helpful for small businesses just starting their construction planning software journeys. Users say they like the affordability, scalability and in-app marketing. However, they feel the software could improve issues related to the core tenets of project management, with the need for more sophisticated document sharing and editing, and project tracking. There’s also a lack of essential features for general contractors, a large population that regularly uses construction management software.
While its features and functionality might be less sophisticated than other software providers, BuilderTrend provides the critical components of good construction project management software at the right price point.
Why we chose it: Part project management software, part goal setting program, and part chat platform for project participants — Clickup has a little of everything construction project managers need in a software solution, making it our pick for Best Features.
The platform is full of handy tools and applications for every project management and planning step. A few of our favorite highlights include:
Clickup offers a free basic program for individual use, which could be helpful to the individual contractor hoping to manage their work. From there, pricing increases based on the number of users and features available. Enterprise pricing is also available for larger contracting organizations.
Users reviewing the software say it is well built for what it does but can be overwhelming for someone simply hoping to estimate and track their time and to-do lists. Compared to other software on our list, ClickUp does not provide some of the construction-focused tools a user might require.

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Best for Project Management: Monday.com

Why we chose it: Monday.com is a project management platform popular with teams of all sizes due to its ease of use and comprehensive project and task management tools. Monday.com is a good software choice for pure project management functionality because of these tools.
Key features helpful to the construction industry include:
Pricing is not as affordable as other software options on this list. While there is a free option for individual use, the price escalates quickly for multiple users. However, project management through Monday.com might be a good choice if a company’s focus is to grow.
We found online reviews from users across multiple industries that rave about the user-friendly experience, intuitive interfaces and attractive design. Some have noted that the task tracking features need work but that, overall, the project management tools on Monday.com can’t be beaten.

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Best for Bigger Picture Planning: Asana

Why we chose it: While it’s not a dedicated project planning software for the construction management industry, Asana helps companies tackle large-scale projects with sophisticated project-management technologies and techniques, including an automated workflow builder, to keep your teams on track.
We picked Asana as the best choice for bigger-picture planning because of the wide variety of views it offers users, including timelines in Gantt chart form, a shared calendar and Kanban boards, allowing you to plan several months ahead and track multiple busy schedules. The highly visual presentation of information in various forms is an excellent way for teams to get on the same page and plan multiple work streams for the coming months and even years.
Asana also provides a few handy holistic features to look at project planning and success at a macro level. The Goals feature gives teams a shared, transparent space for long-term planing, and the reporting tool gives project managers the feedback they need to track progress rates and forecast future workload and output. When giving product feedback, users say they love the ability to build a multi-year project and track its progress in real-time.
Pricing is less affordable than others on the list; like many, a free version is available, but the scalability can come with a hefty price tag. Some users reviewing the software have remarked that the functionality and the price tag might not always match up.

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Best for Lead Generation: Houzz Pro

Why we chose it: Houzz Pro is a segment of Houzz, the platform design and sourcing software that offers project management and marketing support for architects, homeowners, residential contractors and interior designers. Features include a point-and-click estimation generator and a client-side dashboard allowing your customers to see real-time progress.
What sets Houzz apart is its sophisticated lead generation and management functionality. Beyond the CRM and lead generation tools seen in other platforms, Houzz Plus offers targeted local advertising via their app. Companies can pay to be featured as a premium listing in their ‘Find Pros’ section, which connects individuals and companies with contractors. Houzz Pro’s website services might also be helpful for a construction company struggling to build an online presence and convert its digital customer inquiries into leads.
While Houzz Pro does offer a basic toolset at no cost, its Starter, Essential and Ultimate price points might be too high for a smaller company. However, the cost of combining project management and marketing should be considered.
OpenDocMan is a simple, bare-bones document management solution that could work well for a small construction company looking just for document review and file organization. The idea of a free service is attractive, but the features are limited and the lack of a mobile app limits this program’s functionality.
A newer software solution on the market, Methvin shows promise but offers bare-bones functionality with a limited feature set. Users have noted that some basic features they would expect (copying plans, refining drawings, etc.) are missing.
PlanGrid, now part of the Autodesk Construction Cloud, is an app-based solution focused on streamlining workflows in the field. It has iterative features, positive customer reviews and a focus on mobile-first technology. However, the price point is high, and some users might not want to purchase Autodesk Build to access the PlanGrid app.
Procore checks many boxes for construction project management software as a full-suite solution with an industry focus. However, integrations are limited, the price point is high and users might not find every module useful.
Construction project management software is an app- or web-based digital tool to help construction companies manage some or all aspects of their work, including but not limited to:
Many construction-focused project management applications and software are available across the internet, each one with its own strengths and weaknesses. Some platforms promise an all-in-one solution touching every aspect of work for construction companies of all sizes, specialties and revenue streams. Others are hyper-focused on one specific aspect of the project management discipline, such as document workflow, bids and tenders, pre-construction estimation and more.
At its most basic level, construction project management software should be a tool that business owners, project managers and frontline construction managers use daily. It is also a valuable and critical part of companies’ business processes.
Project management software can work in a number of ways, depending on the type of software selected, the use case, the features deployed, the number of users in the system, active integrations and other factors. When thinking about how project management software works and optimizing your project management software for your company, think about how it may be used to help your business. For example:
Creating a checklist of the features and functionality your organization requires will help you narrow down the options available. From there, you’ll better understand how your chosen software works and how it can benefit you and your business.
Selecting the best construction project management software for your organization is a complex decision that involves carefully evaluating several factors. Beyond the basic criteria — like available features, cost and support — companies shopping for construction management software might want to think about usability, document management, integrations, lead generation and construction accounting management tools.
The best software shouldn’t require endless onboarding, extensive training and frequent customer service tickets with questions and clarifications. Construction professionals are busy and need an iterative and easy tool available on both browsers and mobile apps. The construction management software you choose should be user-friendly and straightforward to understand for users at all levels of technological experience.
Construction, like many industries, is full of documents to create, edit, distribute and manage. A crucial part of guiding a project is document management — from estimates to contracts to drawings, photos, permits, and invoices. The best software for construction project management should include workflows, storage and document management for your project work.
Users do not want to have to employ multiple programs, enter duplicate data entries into more than one platform, or complete other redundant tasks between systems. Integration between your construction management software and other software performing tangential tasks is critical. For the construction industry, some essential software integrations could include:
When selecting your software, you should understand what integrations exist today and the processes and costs for deploying these integrations. Do any of these integrations involve software you use now or hope to use in the future?
Many project management software packages offer built-in lead generation modules to support your marketing efforts. Having this data in sync with your project management plans can help in several ways.
First, you’ll be able to plan and forecast future projects against the marketing campaigns you plan to launch and measure the success of those campaigns versus booked customer projects. Syncing your marketing and lead generation campaigns with your project management software also ensures your customer information is all in one place, avoiding the need for duplicate data entry and redundant administrative work.
A critical component of project management involves financial considerations, including payments, costs and budgeting. A good software platform will help you analyze, plan and track your spending and payments to stay on budget.

We looked at key features, usability, customer reviews, pricing and management types to select the best project management software.
When considering software cost, it’s essential to understand a few important facets of what you’re paying for and your return on investment. From costs for add-on features, free trial periods and integration fees, cost was a critical part of these rankings.
As part of our methodology to pick the best construction software, we read customer reviews on the software sales sites and independent review message boards. The themes we found — particularly around feature availability and development, customer service and support, and in-the-field application — tell the story of the software’s success.
When searching for the best construction project management software, we looked at not only the key features available in each software suite but the usability and efficacy of these features in real-life applications.
Who is going to be working with the software every day? Who is managing the software and acting as the administrator? Consider what management types are available, if you can customize them and how they will scale with the growth of your organization as you select your software.
When identifying the best construction management software options, the platform’s ease of use is vital to consider. The best software should be mobile-responsive, support simple workflows and deliver a clean and simple user experience.
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Home » Small Business » Top 7 Best BPM (Business Process Management) Software
The article is checked by our editorial team, Which includes entrepreneurs who are painfully aware of how overwhelming and challenging it is to start a business for the first time.
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As a business expands, the workflow can become complex.  With the expansion, business leaders may find it hard to organize and streamline various departments.  Many companies offer comprehensive process management software to integrate processes and data into an effective system.  We have reviewed the leading competitors and chosen 7 outstanding services. We analyze each to help guide you when selecting the right match for your needs and to optimize your business processes.
Software for business process management assists companies in connecting and synching various siloed aspects of their work. BPM software organizes, manages, and optimizes your business.
Business process management (BPM) software manages workflow, data, business processes, and logistics.  Automated applications analyze your data, forecast, integrate, and streamline applications into enterprise dashboards.  When deployed as part of a comprehensive plan, it takes away hours of manual effort, maximizes efficiency, and gives an organized feel to your business.
Read more: Best CRM Softwares In 2022
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Read Monday.com Reviews
As an elegant and streamlined process management package, Monday offers clients an agile adaptable platform with easy integrations.  Users will find it surprisingly easy to automate business process management. Monday.com is the Best Overall choice for BPM software.
Users find Monday to be a supremely efficient and streamlined single-source workflow product.  Outstanding features include process automation, project management functions, and sales-facing features like CRM and marketing campaigns.  All aspects of the company can be automated and streamlined with process management. These features have helped the company receive over 10,000 reviews with a 5/5 Star average.  Customers praise the features, the 24/7 customer support, and the easy-to-use interface.
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Read Zoho Creator Reviews
As one of the simplest drag-and-drop interface platforms, Zoho Creator is a user-friendly choice with good value in process management software.  Flexible pricing including a surprisingly effective free plan.  Zoho creator is the Most Affordable
This company bills itself as a low-code app development site.  The drag-and-drop functions are truly straightforward and workable, with excellent outcomes for IOS and android.  Though the free service is a draw to smaller businesses, the service does quite a bit including CRM and real-time business analytics.  Any small business can streamline business processes effectively with Zoho Creator. Their free tier offers solid BPM software, so bootstrappers may want to start here.
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Read Kissflow Reviews
With the top case-specific automation, Kissflow provides a simplified workflow with personalization on the internal and customer-facing aspects.  Thus, Kissflow wins our nod for Best Service
This is a great service for simplified workflow and customer responsiveness.  Managers can implement this software with no coding whatsoever with the help of the drag-and-drop studio with prebuilt tools.  Organizations can allow for personalization even within user classes in order to maximize effectiveness. Features such as helpdesks, service desks, and complaint management are effective in boosting satisfaction. Additional highlights include form builder and process modeling and simulation.  However, the internal processes are less comprehensive and fluid than some of the competitors, and the occasional bug is reported on reviews.
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Read Appian Review
Branded as a sort of innovator for innovators, Appian provides low-code business process automation and a mission to respond to changing industry needs. Appian is the Best for Market Demands.
To stay competitive, businesses need software packages that optimize exactly what they do.  Appian understands this and offers tailored solutions.  They adapt to your needs.  Prominent features include data analytics, AI, bot optimization, and third-party automation – all wrapped into a seamless process.  Appian offers trending services such as data fabric architecture, DevOps, and process mining.
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Read IBM Reviews
With superior features and the connection with IBM’s iconic Watson AI, Cloud Pak is perhaps the most powerful solution in the field.  It offers high scalability on a Kubernetes platform.  Compared to our other selections, IBM offers the most capabilities.  However, it is tailored to larger enterprises. Companies need human and capital resources to make Cloud Pak work to its potential. Therefore, IBM Cloud Pak is Best for Large Enterprises
Watson AI powers state-of-the-art business analytics, data management prediction functions, and app modernization on IBM Cloud Pak. The service also offers an entire Security Pak as one aspect of the Pak solution. It’s hard to compete with IBM’s functions to manage process documentation and business process automation of large volumes of complex data in order to maximize business outcomes.  Cloud Pak deploys on Red Hat Marketplace to integrate more enterprise software tools.  However, there are downsides that make Cloud Pak a poor solution for some circumstances.  It is not a simple process to install the product and train staff to use it.  This is no plug-and-play option and is best for companies with a larger staff where there is technical and data analytic expertise in-house.  Cloud Pak can do more and more on a larger scale than competitors, but its complexity makes it better for larger enterprises.
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Read Nintex Reviews
Nintex is one of the simplest BPM solutions.  Their platform is easy to use and works smoothly for routine needs.  It is not aimed at higher-end complex and customized needs.  We select Best Value Service, as it meets the needs well of its intended users.
Upon relatively easy implementation, Nintex helps users with mapping to identify processes, automate workflow, and optimize all your business apps. Highlights include robotic process automation for paperwork flow such as e-sign,  generating personalized documents, insights, and analytics.  To make the drag-and-drop interface even easier, Nintex provides horizontal offerings with Industry specific workflow templates or vertical categories by the department.  With flexible pricing, it gives a good value for the investment for most small businesses. Its effectiveness appears to break down at more complex levels when Nintex can’t offer the customization and scalable approach that some competitors do better.
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Read ProcessMaker Reviews
If your business needs an easy-to-launch and streamlined BPM, Process Maker is an excellent service. They offer a variety of services and excellent workflow management.  Therefore we judge it Best for Medium to Large Sized Businesses
Look no further for a drag-and-drop business process platform that is easily to set up yet still has good features.  And one bonus – ProcessMaker Integrates legacy systems making a change feasible.  This system works well for medium and large enterprises because it integrates complex business functions into a simple process.  Users cite its business activity monitoring features as a highlight.  Key players are alerted to metrics instead of actively hunting reports and charts.   Additional benefits include excellent robotic process automation out of the box.   The business analytics are excellent, and also Integrate your ERP and CRM for an all-around solution.  On the negative side,  at the smallest size, some of the debugging and integration programming may be too burdensome, while some features become too complicated at the large enterprise level.  Everyone in between should consider ProcessMaker as a straightforward and simple solution.
There is no one “best” BPM solution out there.  The key is to analyze the strengths and limitations compared to the needs of your business. We recommend considering the following factors.
Every platform comes with a different pricing structure.  Most offer flexible fees such as per-user pricing, organizational flat fees, or enterprise pricing.  Businesses need to ask what they really need and what value each potential solution brings to determine ROI.
You have existing business applications and software.  So how easy will your new business process management system integrate with these existing features?  This is key for workflow automation to actually function.  Otherwise, you can be in for a frustrating process.
In larger companies, the ability to create and assign roles to users in a way that helps workflow is necessary.
Some platforms are good for smaller uses while others function well on more complex and robust use cases.  If you are trying to scale quickly, make sure the platform can follow.
The best process automation tool can offer incredibly insightful data analytics with easy-to-access reports.
Automation of paperwork processes is a key efficiency upgrade.  Do you need a platform to send, receive, sign, approve and manage document flow?
Business users can choose from drag and drop, to low code, to complex.  A fast learning curve and smooth user experience are helpful for your staff.  Smaller and medium-sized businesses usually benefit from simplicity while larger and or more complex businesses may have enough IT and coding capacity to get even more out of a different product.
Customer service varies greatly between business process management platforms.  Companies that are responsive and good at troubleshooting are at a premium.
[Almost any company in this space will provide an impressive list of potential features.  We recommend you pay careful attention to customer reviews.  This gives you a good indication of how the actual client experience works out.
Modern business can become complex with the array of data sets, software applications, and business functions to oversee and integrate  Business process management software can save an organization time, money, and energy with streamlined processes and powerful data analytics.  We reviewed 7 entrants who all bring strengths to the table.  We urge business leaders to review the features of each and determine which solution matches their challenges.
Business managers may find it hard to organize and streamline various departments.  Many companies offer comprehensive business process management software to integrate.  These software services optimize business processes and organize workflow.
Use software platforms to integrate various departments, applications, and work functions.  This can take the steps of identifying business processes, automating the functions, integrating applications, and then managing the workflow. 

Yes, cloud-based business process management software has millions of users worldwide.  There are many reputable companies all of whom provide effective and secure platforms.  Use professional reviews, customer ratings, and your own analysis to determine the legitimacy of any particular company.

Bizreport Advisor adheres to strict editorial integrity standards avoids using tertiary references. We have strict sourcing guidelines and rely on peer-reviewed studies, academic research. To ensure the accuracy of articles in Bizreport, you can read more about the editorial process here.

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