Turn Your Law Office Into A Virtual One! – Above the Law
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Virtual law offices are an excellent option in today’s digital world. Remote work was beginning to gain momentum before the COVID-19 pandemic in 2020, the worldwide epidemic, and the shutdown of branded virtual law offices became necessary.
Law offices and their clients have become more comfortable with remote work and virtual offices. Recent data has shown that consumer opinion about working remotely changed significantly in 2021, and it is important for law firms to adjust to this change in consumer expectations. Are you ready to create a virtual law office for your clients?
Virtual Law Practice Expectations
A virtual law office conducts business online, not in a physical office. Lawyers may work out of satellite or home offices. Lawyers serve clients via digital communication technologies, like video conferencing, email, and chats. Virtual law firms follow the same regulations as law firms with physical offices, but lawyers are often consultants, not partners or employees.
There are many benefits to virtual legal services. Law firms operating only physical offices should consider offering virtual services to accommodate more prospective clients and meet consumers’ digital expectations.
Benefits of offering virtual services include:
A Larger Client Base
A virtual law firm is open to unlimited clients, whereas traditional offices are limited to clients in a specific, local area. Operating digitally means lawyers can serve clients from all over the world.
This benefit works the other way as well. Clients have a larger selection of law firms to choose from that can best meet their needs.
It’s a win-win all around for law firms and their customers.
Cost Savings
Many businesses have remained remote after the pandemic because they realized how much they could save in overhead costs by shifting to remote work. Even transitioning to half remote and half office work could save companies significantly.
Office space is a huge expense for law firms, so removing the office space provides great savings. Businesses will also reduce expenses on utilities and supplies when moving online. In addition, workers will save a considerable amount of money working remotely, even half-time, as commuting costs will go down.
Flexibility
Virtual law firms allow lawyers to be flexible with their time. They work as needed and are not restricted to specific business hours. Working online saves time, as commuting is not an issue.
Digital lawyers can conveniently work from anywhere, which helps those who have families find a work-life balance that is vital in today’s busy world. Remote work changes the framework of a law office, increases the pool of candidates to be hired, and allows employers to offer unique flexible benefits to employees.
Client Interaction is Easier
Meetings can be more convenient when a law office is remote. Clients do not need to commute or travel to attend meetings. Virtual consultations can involve all the same elements of an in-person meeting but much more reasonably. Digital interaction also makes it easier to meet with clients more often.
Transitioning to a Virtual Law Firm
Attorneys need to take the time to understand the implications of running a law firm virtually. A virtual law firm needs a strong business and marketing plan, just like a brick-and-mortar business. Working with a digital marketing company for such a transition may be helpful. Some things to consider when switching to a remote office include the following:
State Rules on Virtual Law Firms
Each state has its laws regarding remote work. Some states require law firms to maintain a physical location but will allow employees to work remotely. Researching your state’s rules will guide you in operating a virtual law firm.
Digital Communications
Communication is a key component of legal business. Attorneys and clients need to be able to communicate regularly. In a digital atmosphere, reliable communication must be established using modern communication tools, including phones, email, video conferencing tools, and live online chats.
All businesses rely on phones and email in the current marketplace. It may be wise to evaluate your phone and email systems and ensure they provide easy, fast interaction with internal and external clients.
Strong video conferencing is needed for external and internal client meetings. Some conferencing tools available include Google Meet, Zoom, and Microsoft Teams. It is best to research the options out there and see which conference tool best meets the needs of your particular law firm.
Consider adding live chat to your website to increase immediate assistance for future clients. Live chat is helpful when potential customers have questions or need legal guidance online. It is a great way to pull clients in and highlight your law firm’s availability and commitment to its clients.
Digitized Documents
Once your law firm switches to a remote or virtual office, it is recommended that documentation be virtual or digital as well. The transition to a digital firm means all paper documents must be saved electronically.
It is wise to research digital document software as documents will need electronic signatures. Software should be user-friendly and protect the privacy of your clients and their documents.
Remote Law Firm Management Software
Managing a virtual law office is different from managing a physical office. Legal practice management software assists with scheduling, document sharing and storing, databases, billing, accounting, time tracking, and workflow management.
Updating Company Policies
Official company policies must be updated due to the unique facets of working remotely. All former company policies must be revised to accommodate the new online work.
A virtual law office’s new policies should include the:
Website and Digital Marketing Strategies
A strong online marketing strategy, including a well-designed website, is a key component to the success of a virtual law office or any business. When transitioning to a virtual practice, evaluating and possibly overhauling your online marketing plans makes sense. It may be beneficial to create a new website geared towards remote businesses. A professional digital marketing agency will be able to help in this endeavor.
Digital Marketing Next Steps
Transitioning to a virtual office is complicated but provides numerous opportunities to grow and expand your current law firm. Consider making a list of all your next steps and start formulating your plan!
Annette Choti, Esq. graduated from law school 20 years ago, and is the Founder of Law Quill, a legal digital marketing agency focused on small and solo law firms. Annette wrote the bestselling book Click Magnet: The Ultimate Digital Marketing Guide For Law Firms, and hosts the podcast Legal Marketing Lounge. She is a sought-after keynote and CLE speaker throughout the United States and Canada. Annette used to do theatre and professional comedy, which is not so different from the legal field if we are all being honest. Annette can be found on LinkedIn or at at annette@lawquill.com.
Annette Choti, Digital Marketing, Small Law Firms, Virtual Law Firms, Virtual Law Office
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Cute Chihuahua or Blueberry Muffin? Exploring the Practical … – JD Supra
Many tout AI in ediscovery as the next big thing for the legal tech world – but what can this technology really do for lawyers today?
Can you tell the difference between a picture of a cute brown chihuahua and a tasty blueberry muffin? Most humans can do this easily. (But it’s harder than you might think – take a look here.) Can a computer tell the difference? Only if you correctly train it to do so – and once it’s trained, the answers can be objectively accurate. This is the simple premise behind “artificial intelligence,” or AI, which is the science of teaching computers how to “learn, reason, perceive, infer, communicate, and make decisions like humans do.”
Every Day AI
Spell-check is a decades-old function you probably take advantage of in your favorite word processing software. How does the computer know you spelled a word wrong? Because it’s been “trained” using a dictionary. But in traditional spell-checkers, this dictionary is all the computer has to go by – you can manually add new words to it, but it won’t learn anything new on its own.
Now, word processors use AI to give spell-check tools wider capabilities. Some platforms will self-train new spellings based on the number of times that you use a unique word and how often you manually correct it. Word processors also make suggestions for grammar and syntax, using AI to understand the intricacies of written language that can’t be conveyed in a simple dictionary of words and spelling.
How does Netflix know what movies or shows to suggest you watch next? It’s based on the shows you’ve already binged, and compared with hundreds of millions of other viewers that watched similar shows and movies that the Netflix mothership computers “learned” from. Dozens of other technologies that you interact with everyday use the same methodology, like Amazon, Siri, spam recognition servers, and even the Photos app on your phone. (Can it recognize a chihuahua vs. a blueberry muffin?)
When it comes to the legal profession, AI can be similarly used for document filing. If a document management system watches how you regularly file documents or emails from a particular client, it can train itself to suggest that same filing protocol on other communications with that client. Or computers can be trained to compose contracts with similar clauses and sections based on past approved contracts. This could be even more acceptable and accurate than the “manual” process of a lawyer pulling up an old contract and attempting to change all the old names and dates, which often means something gets overlooked.
AI is NOT a Replacement for Human Expertise – It’s an Enhancement
In order to successfully embrace the practical applications of AI in ediscovery, we have to shift away from a mindset of “robots replacing humans,” which is a storyline that only exists in science fiction movies. AI is a tool that helps you get your job done, like a pencil, a stapler, a printer or fax machine (if you still have one).
As legal journalist Bob Ambrogi stated simply, “AI is a tool. A tool that we control.
It’s a tool that can make us more effective and efficient at what we do.
It’s a tool that can help us deliver our services more quickly and at lower cost.
It’s a tool that can help us serve more clients and serve them better.
It’s a tool that can enhance the delivery of legal services and that can help to close the yawning justice gap.
It’s a tool for good, not for evil.”
At the Nextpoint On Point User Conference in September 2022, we invited legal technology thought leaders to participate in a panel titled “The Future of Legal Technology and Artificial Intelligence,” and the discussion echoed Ambrogi’s thoughts.
Joey Gartner, Director of the ABA’s Center for Innovation, stated, “Technology is a tool. It will not solve all of your problems, but it will solve some of your problems.”
Dan Linna, Director of Law and Technology Initiatives at Northwestern Pritzker School of Law and McCormick School of Engineering, added, “These tools can help us not just be more efficient, but improve the quality of our work product and give us better outcomes.”
Every legal professional is familiar with the hours spent in a law library researching case law, tracking down the best opinions and articles to support or refute a legal stance. What if a computer could be trained to understand a legal query and produce a set of research results that could achieve your goal? Of course, you wouldn’t trust those initial results until you verified them and then possibly further trained the computer to provide more accurate results. The focus is not specifically on “automating” the task of legal research, but “augmenting” the decisions that are ultimately made by humans.
Objective vs. Subjective Decisions
Perhaps the friction with AI in the legal profession comes from how the decisions are made. Answering whether or not a picture shows a chihuahua or a blueberry muffin is an objective question – it’s either a dog or a baked good, and every sensible human will answer the question the same way.
When it comes to making certain decisions in the legal field, like whether a document is relevant or not to a litigation matter, many lawyers argue that kind of decision can only be made subjectively based on their [human] years of experience and professional knowledge. Those lawyers can’t fathom that such a decision could be made by a computer… and they would be 100% correct, unless that lawyer “trained” a computer by highlighting relevant or “hot” documents, which would allow the computer to recognize similar relevant documents. And the computer can make those decisions without taking a lunch break or involving emotional attachments or sentiment.
But no litigator worth their salt would allow documents identified as “relevant” by a computer to be produced without looking them over first. In other words, the computer hasn’t replaced the litigator’s stance and experience, it has simply assisted by providing a starting point, or at least a jumping off point to identify a corpus of data and documents and files. At the very least, the computer could prioritize a list of documents that need to be reviewed that could save a lot of wasted time and effort. Again, it’s not “artificial” intelligence, it’s “augmented” intelligence.
Sonali Ray, the Director of Legal Strategy at Nextpoint, participated in the On Point AI panel and encouraged litigators to “work in conjunction with the technology – look at it as an assist, not an ‘easy button.’ The human eye is not perfect. Even though there are elements of the machine that aren’t perfect, neither is your technique.”
Dan Linna echoed Sonali’s comments by stating, “We still hold onto this mythology that humans (especially lawyers) are perfect in the work they’re doing. But studies show that humans are not perfect. There are huge opportunities to use computation to augment the work that humans are doing.”
Bruce Fein, the Legal Director and co-founder of Dagger Analytics, provided a helpful definition of how AI can help in the realm of ediscovery and litigation: “In the legal context, AI is about getting a computer to make a decision, like relevant or not relevant. These tools are intelligently moving toward the best algorithm for making that decision. Rather than you creating that algorithm, the computer is figuring it out for you.”
From Artificial Chihuahuas to AI in Ediscovery
In concluding the On Point AI panel, Dan Linna shared a vision for where AI could enhance the legal profession: “All too often we think about using AI to do things that we’ve always done, just a little bit better, a little bit faster, a little bit cheaper. But we need to change our mindset to think about how we can use AI to transform the things that we do. We need to start thinking more about some of the other AI principles that are being discussed in other areas that AI is being used – fairness, transparency, accountability.”
In order for the legal profession to successfully integrate AI tools into ediscovery projects, it’s important to understand that the technology is simply a tool that can help us better accomplish certain tasks, as well as transform and reshape legacy, manual approaches to litigation. And in the process, AI can help us avoid any confusion between chihuahuas v. blueberry muffins.
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ChatGPT passes Wharton Business School's MBA exam, gets a B – Interesting Engineering
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Microsoft-backed OpenAI's AI chatbot ChatGPT has been making headlines ever since it was released to the public on November 30. It can break down complex scientific concepts, compose poems, write stories, code, and create malware…the list is endless. OpenAI has also released a paid version of the chatbot. Known as 'ChatGPT Professional', it is available at $42 per month.
ChatGPT3 has even raised alarms within Google – according to a recent report by The New York Times, 'Google now intends to unveil more than 20 new products and demonstrate a version of its search engine with chatbot features this year'.
Students have also been using the chatbot to complete assignments. It turns out it can clear examinations, too, with flying colors. Christian Terwiesch, a professor at the Wharton School School of Business, University of Pennsylvania, tested the performance of ChatGPT in an MBA exam. He questioned the chatbot on Operations Management, a core MBA subject.
The paper, titled 'Would Chat GPT3 Get a Wharton MBA? A Prediction Based on Its Performance in the Operations Management Course', delved into the implications of ChatGPT's 'academic performance'.
Christian Terwiesch
Based on the test, Terwiesch found that the answers were correct, and the chatbot provided excellent explanations. However, ChatGPT also made mistakes in relatively simple calculations at the sixth-grade math level, which can be massive in magnitude.
Terwiesch also noted that the current version of ChatGPT cannot handle more advanced process analysis questions, even if they are based on fairly standard templates.
Terwiesch concluded by stating in his study that ChatGPT has "remarkable skills in handling problems as used extensively in the training and testing of our MBA students. Combining the results of the questions, I would grade this performance as a B to B-".
The professor also added a reference point to put the chatbot's performance into perspective: "Until Wharton allowed students more flexibility in which courses they take, this Operations Management course was a required course that every student had to take. However, we did allow students to waive this course if they could demonstrate content mastery on a waiver exam. The performance of Chat GPT3 reported above would have been sufficient to pass the waiver exam, though by a very small margin."
Christian Terwiesch
Terwiesch didn't stop there. The professor wanted to find out if Chat GPT3 could develop a question paper. "By now, I have written thousands of questions, and, at times, I feel I have exhausted my imagination for new problems. Can I turn to Chat GPT3 to come up with new exam questions?" he asks in the study.
It was found that the questions were plausible and humorous. Terwiesch mentioned that the questions were good enough to be taken advantage of in upcoming question papers.
Professor Terwiesch compared the effect electronic calculators had on the corporate world to the impact ChatGPT could have on academia. "Prior to the introduction of calculators and other computing devices, many firms employed hundreds of employees whose task it was to manually perform mathematical operations such as multiplications or matrix inversions. Obviously, such tasks are now automated, and the value of the associated skills has dramatically decreased. In the same way, any automation of the skills taught in our MBA programs could potentially reduce the value of an MBA education," he said in the study.
Andrew Karolyi, dean of Cornell University’s SC Johnson College of Business, resonated with the same. He told the Financial Times: "One thing we all know for sure is that ChatGPT is not going away. If anything, these AI techniques will continue to get better and better. Faculty and university administrators need to invest to educate themselves."
Study Abstract:
OpenAI’s Chat GPT3 has shown a remarkable ability to automate some of the skills of highly compensated knowledge workers in general and specifically the knowledge workers in the jobs held by MBA graduates including analysts, managers, and consultants. Chat GPT3 has demonstrated the capability of performing professional tasks such as writing software code and preparing legal documents. The purpose of this paper is to document how Chat GPT3 performed on the final exam of a typical MBA core course, Operations Management. Exam questions were uploaded as used in a final exam setting and then graded. The “academic performance” of Chat GPT3 can be summarized as follows. First, it does an amazing job at basic operations management and process analysis questions including those that are based on case studies. Not only are the answers correct, but the explanations are excellent. Second, Chat GPT3 at times makes surprising mistakes in relatively simple calculations at the level of 6th grade Math. These mistakes can be massive in magnitude. Third, the present version of Chat GPT is not capable of handling more advanced process analysis questions, even when they are based on fairly standard templates. This includes process flows with multiple products and problems with stochastic effects such as demand variability. Finally, ChatGPT3 is remarkably good at modifying its answers in response to human hints. In other words, in the instances where it initially failed to match the problem with the right solution method, Chat GPT3 was able to correct itself after receiving an appropriate hint from a human expert. Considering this performance, Chat GPT3 would have received a B to B- grade on the exam. This has important implications for business school education, including the need for exam policies, curriculum design focusing on collaboration between humans and AI, opportunities to simulate real-world decision-making processes, the need to teach creative problem-solving, improved teaching productivity, and more.
Known as ART, the amphibious robot could help with monitoring challenging terrestrial-aquatic ecosystems.
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3 Tech Stocks to Sell in January Before They Get Torpedoed – InvestorPlace
Copyright © 2023 InvestorPlace Media, LLC. All rights reserved. 1125 N. Charles St, Baltimore, MD 21201.
With the stock market constantly fluctuating, it can be difficult to know which stocks to sell and which ones to hold onto. But you can avoid these three for now
Source: Shutterstock
With tech stocks continuing to rise, it is becoming increasingly difficult to decide which companies are worth buying, and which are simply stocks to sell. This article will give readers an overview of the best tech stocks to sell to maximize their returns.
The U.S., European, and Chinese stock markets have experienced positive gains since the start of the year. However, despite this recent bullishness, UBS Global Wealth Management cautioned against being over-confident in the sustainability of this run. Factors like high inflation and other market conditions could still be unfavorable for stocks in the early months of 2023.
Mark Haefele, Chief Investment Officer at UBS Global Wealth Management, voiced his concern over the possibility of a ‘head fake’ rally, and that economic data may not achieve the market’s expectations in a recent note to clients. He cautioned that it’s still too soon to infer that inflation is no longer a concern. Additionally, he highlighted the possibility of core inflation being higher than anticipated, along with other potential risks facing the markets.
Investors could not be happier with the positive start to this year. However, they should also remain watchful. Although the market is looking up, economic data are still uncertain. Thus, it’s far from guaranteed that this impressive progress we’ve seen will remain for the rest of 2023.
Accordingly, for those looking to trim equity exposure, here are three stocks to sell.
DocuSign (NASDAQ:DOCU) is a company providing digital signature solutions to a broad base of large and small corporate clients. This business model has made the company one of the most sought-after tech stocks during the pandemic. Indeed, as businesses of all sizes adjusted their operations as a result of the pandemic, many leaned on digital solutions like electronic signatures and the document management tools that DocuSign offers.
DocuSign’s yearly revenue has seen tremendous growth in the last three years. In 2022, the company reported $2.1 billion in revenue, a 45% increase on a year-over-year basis. Impressively, 2021’s $1.453 billion in revenue was also roughly 50% higher over 2020, meaning this is a compounder with some serious clout. That said, revenue growth has slowed of late, with the company reporting top-line growth of 24.5% for the 12 months ended Oct. 31, 2022.
Growth has slowed further, to just 18%, as pr the company’s recently-released Q3 and fiscal 2023 financial results. Subscription income came in at $624.1 million, an increase of 18% compared to the year prior. Professional services and other revenue registered a boost of 27%, amounting to $21.4 million compared to the same period last year. However, the numbers signify a decrease sequentially, and reflect a general decline in growth for this previous high-flyer.
In addition, the dip in the residential real estate market is a cause for worry. When he published his piece on tech stocks to sell in December, InvestorPlace contributor Larry Ramer made an astute evaluation. That is, that the housing market was among the driving forces behind this organization’s success. The data proves Ramer is right.
Unfortunately, the US housing market saw another decline in December, extending the slump to four consecutive months in 2022. This marked a difficult year for the industry, which experienced its first annual decrease in housing starts since 2009.
Many people, including Larry, used the software when purchasing a house. However, the market downturn has intensified downward pressure on DocuSign, which is why it is on this list of tech stocks to sell.
Opendoor Technologies (NASDAQ:OPEN) is bringing about a revolution in the home-buying process with its disruptive technology. It aims to provide an automated solution for a smoother, quicker, and more convenient buying experience. Accordingly, it’s no surprise to see the influx of investors to this stock, when it made its debut in 2020.
In 2020, when Opendoor made its stock market debut, investors swarmed to the investment opportunity. This was at the pandemic’s peak, when investors were flush with cash and looking for a place to grow it. As a result, the stock did very well during its initial few weeks, surging in value as speculators entered the market.
However, Opendoor’s stock price has hit a rough patch over the past year. This is primarily due to increasingly bearish market sentiment. OPEN stock has lows two-thirds of its value over the past year, with expectations building that more in the way of declines could be on the horizon.
That’s largely due to the widespread aforementioned decline in the real estate market. Higher interest rates have killed this market, with home starts seeing one of the worst declines on record. Redfin anticipates that there will be a 16% decline in the number of existing home sales from 2022 to 2023, resulting in 4.3 million total sales. According to the company’s report, buyers are hesitant to make purchases due to affordability issues such as inflation, higher mortgage rates, and pricey homes, along with the possibility of an economic recession. Morgan Stanley (NYSE:MS) experts are also anticipating a fall in the housing sector by 2023, which could be damaging to those who bought their homes the previous year in 2022.
Undoubtedly, Opendoor’s business model is disruptive. But market trends are going against the stock, making this a top stock to sell in my books right now.
Ah, how time flies! It seems like yesterday we were all discussing Silvergate Capital (NYSE:SI), a Californian bank that mainly specializes in cryptocurrency transactions. However, after the epic downturn in the crypto markets and the spectacular collapse of FTX, Silvergate Capital is on the ropes.
On Jan. 17, Silvergate Capital revealed its fiscal Q4 earnings, recording a net loss of $1.0 billion or ($33.16 per share). Average digital asset deposits declined to $7.3 billion from the prior quarter’s $12.0 billion. Following these results, investors have clearly priced in worries about a run on the bank, which could lead to a collapse in Silvergate Capital in short order. Fortunately, this hasn’t occurred yet, due in part to the company’s reported total deposits of $3.8 billion at the end of the quarter.
That said, during the quarter, management reported $5.2 billion in sales of debt and securities at a disadvantageous expense of $718 million, to ensure sufficient liquidity. The firm reported a massive loss, and the company’s stock price reflected this reality as well.
Those who think that this lower stock price provides a great entry point should be warned. The selling pressure with SI stock may be far from over. Many investors didn’t think the company will be able to make it out of this crypto winter. And while Silvergate Capital may continue to sustain itself temporarily on trading fees from its exchange-traded products, it’s unclear how much investor demand will remain for its shares, should another contagion event take place.
On the publication date, Faizan Farooque did not hold (either directly or indirectly) any positions in the securities mentioned in this article. The opinions expressed in this article are those of the writer, subject to the InvestorPlace.com Publishing Guidelines.
Faizan Farooque is a contributing author for InvestorPlace.com and numerous other financial sites. Faizan has several years of experience in analyzing the stock market and was a former data journalist at S&P Global Market Intelligence. His passion is to help the average investor make more informed decisions regarding their portfolio.
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Article printed from InvestorPlace Media, https://investorplace.com/2023/01/3-tech-stocks-to-sell-in-january-before-they-get-torpedod-docu-open-si/.
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With Swiss Precision, Canton of Zurich Launches Lightning Quick Hiring Platform – CIO
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It is said that Switzerland is a country where residents book appointments to do laundry in their own homes.
In other words, they leave little for chance.
But when the unexpected intruded on the mountain nation, the Canton – or state – of Zurich had to scramble to deal with the aftershock of the COVID pandemic.
Almost overnight, the number of applications for short-time work rose to more than 10,000 – up from 10 in the months before.
In a three month stretch, 30,000 payments had to be processed – a task that previously took 25 minutes per imbursement.
In normal times, an applicant would have had to download an Excel file, fill out certain parts by hand, and send it out by mail. The form would then be scanned and uploaded to a 30-year-old document management system with a complex interface.
Even then, much of the data was inaccurate or incomplete.
The result-oriented Swiss were not about to revert to these flawed methods when so much was at stake. The flurry of applications would have required the canton to hire an additional 70 full-time employees – a near-impossible undertaking when so much of the country was locked down.
But what if humans weren’t brought on?
What if the Canton of Zurich turned to robotics instead?
Human ingenuity and automated efficiency
With a population of more than 1.5 million, the Canton of Zurich is considered the heart of Switzerland’s economy. And as the global center of banking and finance, the city of Zurich is the canton’s de facto capital.
As in the rest of Switzerland, citizens appear to be obsessed with getting things right.
Determined not to make any mistakes as it developed the short-time work application and payment solution, the canton began working with enterprise resource planning (ERP) software leader SAP. SAP’s Business Technology Platform (BTOP) would handle basic and backend functionalities, while SAP’s Intelligent Robotic Process Automation (iRPA) provided the software robots and digital workers.
Working under a tight deadline, SAP Services and Support mobilized a versatile, global team specializing in flexible problem-solving. Once targets were agreed upon each morning, the iRPA developers began coding various parts of the application.
The iRPA was linked to two older legacy systems, eliminating the need to create expensive and time-consuming interfaces.
Every evening, business experts conducted application tests, delivering feedback to the developers and project team.
Meticulous timing
The platform faced close scrutiny when it was deployed in April 2020. Within two weeks, the processing time per application had decreased from 25 minutes to 30 seconds. How’s that for Swiss precision?
Two bots took on the primary responsibilities for automating the applications and payments, as well as ensuring that most data was digitally authenticated according to local business rules.
Payments were received in less than two weeks.
In total, the canton was able to rely on an automation level of 85%, with just 15% of the documents having to be revalidated by a live human being.
No additional staff members needed to be recruited and employed during a period when most Swiss citizens were working from home.
Without the solution, “we would never have managed to process and pay the enormous number of short-time working compensations,” observed Christian Truog, CFO of the Canton of Zurich’s labor authority.
Most importantly, the canton now understands the fine points of developing a modern iRPA application – knowledge that can be called upon to meet the next challenge.
As a result, the office of information technology at the Canton of Zurich’s department of finance received a 2022 SAP Innovation Award, based on the pragmatic project approach, swift implementation, business benefits and positive feedback on the new platform. You can get the details on what they accomplished to earn this coveted award in their pitch deck.
Despite the pressures and the quick turnover, the solution managed to embody everything about the Swiss character – a culture where, as the adage goes, spontaneity is considered wonderful, so long as it’s planned.
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